Review Time
I placed order on Dec 08, 2025 for one Quencher, well in advance for a Christmas gift to arrive. Today, on Feb 06, 2026 I am writing this review with neither product received nor refund received. I have been writing emails to almost everyday from the two tickets raised through helpdesk form available on website. But with NO RESPONSE since two months. They have not refund me as well after numerous emails. NEVER BUY ANYTHING.. waste of money
Order is still showing paid and Unfulfilled on website
Terrible customer service. I ordered a personalized stanley cup for a birthday gift. Immediately after the order, I reached out asking if they could simply not include the invoice/price paid in the package because it was a gift. The answer was no, they could not. I requested to speak to a supervisor or manager in multiple follow up emails. Do you think anyone responded after that? NO! No response. No acknowledgement whatsoever. Oh and the delivery was late. I am still trying to find contact information for someone who could take feedback but Stanley prefers to ignore customer emails. I have sent several emails. Still no response. I will not do business with Stanley again.
I ordered the Cheers & Cheer The Aerolight Transit Mug 16oz on 31 December 2025. I then received an email from Stanley Australia 5 days later advising that the item was sold out and they were no longer able to fulfill my order. I expect there are a lot of disappointed customers. Very poor form from a company like Stanley Australia.
I placed order on Dec 08, 2025 for one Quencher, well in advance for a Christmas gift to arrive. Today, on Feb 06, 2026 I am writing this review with neither product received nor refund received. I have been writing emails to almost everyday from the two tickets raised through helpdesk form available on website. But with NO RESPONSE since two months. They have not refund me as well after numerous emails. NEVER BUY ANYTHING.. waste of money Order is still showing paid and Unfulfilled on website
I ordered 2 parcels. One on the 2nd December and one on 3rd December. The one on the 3rd December came really quickly. The one on the 2nd I have never experience so many problems with a company to get my parcel. The worst part is, I tried to reach out to them on instagram DMs but did not get a response, so I commented on their most recent post asking them to help me and advising others of their poor customer service. Another instagram user replied to my comment calling me a ‘dirty liar’. The company liked his comment!!!! It’s only when I submitted a charge back through my bank, I got my order. My advice would be to not buy directly through them and use other places like John Lewis or JD who are faster with delivery and actually have a trained customer service team who will help with something goes wrong.
I ordered three mugs with engraving on sale. The kids were happy and chose their own engravings. The mugs arrived without engravings, and the kids were all crying and hysterical. They're angry and now they don't want the mugs. I'm writing to the store, but they're doing nothing. I'm very upset and angry. The kids' gifts are ruined. Order number was 11777423
I bought a Stanley thermos 21 years ago. The lid began to leak a few weeks ago, so I made a video, and submitted the information (serial no. etc) required, and asked for a new lid. They surprised me by sending me a brand new thermos...and not just to a US address....they shipped it UPS to a Canadian address. When the package arrived today I thought, that's a little overkill on box size, for a small cap. Then I opened it! I love you Stanley!
My Stanley fatmax Hedger was purchased approx. 3 years ago. Unfortunately it failed to operate after 3 years of good operation. Breaking is not the issue but I would expect to be able to obtain parts and have it fixed. After several months of correspondence with Stanley support on where and how to have it repaired, I eventually received an email telling me..'Our team has confirmed that SFMCSTB933 units are replaced under warranty, which means individual spare parts are not held for this model 🤯🤯WTH!To ensure accuracy, our service team also checked with our specialists, and these units are designed as complete assemblies, so no parts are manufactured for repair. This approach helps maintain product integrity and performance standards'.This makes no sense and is a waste of resources and YOUR hard earned money. The above facts were not obvious on purchase.
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Stanley is a brand of food and beverage containers invented by William Stanley Jr.
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