Review Time
I contacted Starplan about refurbing my bedroom with new cupboards and drawers . Scott came out and measured up, invited me in to the showroom to see what type of cabinetry I liked, decided on a plan and within one month it was fitted and all. A brilliant job all round , and I am so delighted with the result . Absolutely !
I’ve used Star Plan for wardrobes for many years and was previously very satisfied with their products. However, the quality has significantly declined.
The MDF now used is very poor quality, especially considering the high prices being charged. The wardrobes are expensive, yet the materials feel very cheap. The MDF chips easily and bends almost immediately after installation, which is unacceptable for fitted furniture at this price point.
Seven years ago, the materials were far superior. As a loyal customer, this has been extremely disappointing. Unfortunately, due to the drop in quality, I will not be using Star Plan again for any future projects.
The reason for 2 stars is because of the fitters (which weren’t bad) otherwise 1 star (very cheap £1.00 materials but paying thousands in exchange)
From the design and installation staff five years ago and again today to replace a door which we damaged, the service from Starplan has been not short of perfection. All the staff including the aftersales engineer Mark today have been so easy and friendly to deal with and when working in our house so clean, tidy and respectful. Qualities so difficult to find anywhere sadly in today’s world
Really well done from an extremely happy client
My wife and I are extremely happy with our new fitted wardrobes. The representative was incredibly helpful in designing them, and the fitters worked efficiently and left everything clean after the installation. A great experience overall.
I recently visited the local branch of the service and was assisted once more by a representative I have worked with before. I was delighted that she remembered my previous order, which I decided to purchase again for another room. The quality of the bed and headboard is outstanding, and the representative made the transaction smooth and enjoyable.
Rose from the team was absolutely wonderful! She helped me find the ideal bed set and took the time to explain the different types of beds and their comfort levels. I am very satisfied with her assistance! Thank you, Rose! You truly shine! I am looking forward to enjoying this bed!♥️
I have utilized this service multiple times, and once again, the experience was exceptional with top-notch quality for our wardrobes. I visited a local branch to find a matching dressing table. A representative was very pleasant and kept me informed throughout the planning process. The dressing table arrived on time, and the quality was impressive. I received excellent service yet again, and the delivery team was very friendly.
I have used the service twice, and it has consistently been exceptional, with excellent quality in our wardrobes. I visited a local branch to find a matching dressing table. I met a friendly representative who kept me updated throughout the process. The dressing table arrived promptly, and as always, the quality was impressive. Once again, great service for the third time, and the delivery team was very pleasant.
The warmth of the staff at the local branch was outstanding, especially the representative I spoke with. She was easy to talk to and understood our needs perfectly. We were in search of a new bed and ended up purchasing an electric ottoman. Although we shopped around, we returned to this branch due to a fantastic sale and great pricing. Thank you for the friendly conversation and excellent customer service!
We approached the service after being let down by another company and were initially cautious. With only a vague idea of how to address our bedroom's unusual layout, we were relieved when a representative promptly assessed the situation, leading to an innovative design that was beautifully executed by the fitters. We appreciate the courtesy, reliability, and efficiency—happy with the outcome!
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