startuploans.co.uk

4
4 Based on 165 reviews

The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support....

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Average Rating

4

/
5

165 Reviews

5 Star
74%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
24%

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Tristan Price
Great people to work with

The entire process was exceptionally clear and straightforward to navigate within the application. Martin Menezes, my assigned representative, efficiently handled my application. He was very polite and proactive with his engagement with me, completing tasks promptly, which greatly contributed to meeting my project timeline.

5
Date of experience: Feb 27, 2024
Arliss B.
Communication was spot on

Communication was spot on, my business advisor (Tina) made my life 10 Times easier by keeping me updated with everything was needed to know. Fast and efficient

5
Date of experience: Feb 26, 2024
RaikSquid57
Daniel Hughes at GC Business [Growthco]…

Daniel Hughes at GC Business [Growthco] has been extremely helpful, friendly and efficient. This small business start-up loan was all we needed to now grow our family business to its full potential.

5
Date of experience: Feb 08, 2024
Jess
Horrible (maybe racist) experience

My interaction with Virgin Startup and the Startup Loan Company has been profoundly disappointing and frustrating. Despite having a robust business proposal and holding an Innovator Founder Visa, I faced significant obstacles during the loan application process, ultimately resulting in rejection.The communication between the two organizations, particularly between Jamie from the Startup Loan Company and Caroline Fishburn from Virgin Startup, was inconsistent and confusing. While Caroline acknowledged the relevance of my visa type, Jamie asserted that it rendered me ineligible due to uncertainties regarding visa terms.Throughout our correspondence, I felt that my concerns were not adequately addressed. Despite my repeated requests for clarification, I received vague responses that failed to provide satisfactory explanations for the rejection.Moreover, the lack of clarity regarding visa eligibility criteria and the absence of my visa type from the exclusion list on the Startup Loan Company's website further compounded the issue. This lack of transparency left me feeling misled and frustrated.Despite assurances of training and efforts to improve communication, the overall experience has left a sour taste. It's evident that there are significant gaps in the processes and communication channels between Jamie from the Startup Loan Company and Caroline from Virgin Startup, resulting in a detrimental impact on applicants like myself.In conclusion, I cannot recommend Virgin Startup and the Startup Loan Company based on my experience. The lack of clarity, inconsistent communication, and ultimately, the rejection of my application due to visa issues reflect poorly on their professionalism and customer service standards.I hope my feedback serves as constructive criticism for both Jamie and Caroline to improve their processes and ensure a smoother experience for future applicants.--- This review reflects my genuine experience and dissatisfaction with the services provided by Virgin Startup and the Startup Loan Company.

1
Date of experience: Feb 07, 2024
Bruno Foster
Start Up Loans application

Very helpful adviser who guided me through all the information and documents required in order to complete my application. Any queries were promptly dealt with which meant less stress and a much more positive experience.

5
Date of experience: Feb 05, 2024

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Business Details

  • The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.

  • language https://www.startuploans.co.uk

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