Review Time
DRIP PRICING SCAM - NEVER AGAIN. Booked an apartment via Stayz. Was contacted a day after booking confirmation by Host Vivian SU requesting a further $179 cleaning fee and $500 deposit to be transferred directly to their bank account (had already paid $500 deposit). I refused to pay both charges as all fee’s are required to be shown at time of booking. I requested the host to cancel the accomodation due to their failure to indicate all fees at time of booking - drip pricing which is illegal. Host cancelled, however because it was within 36HRS of booking, Stayz policy states 0% refund. I had discussed with the host that I would be getting 100% refund due to their deceit in the booking process. Contacting STAYZ / VRBO to assist with the cancellation / refund was a complete waste of time. They did not provide any assistance or support, and basically stated that I had to work it out with the host myself. Even thought the entire booking was processed through the Stayz website - zero accountability / help was provided from the STAYZ / VRBO platform.
It took almost 2 months of communication with the host, threatening legal pursuit, ACCC inolvment etc to get my full refund. I will never use Stayz / VRBO again, nor would I recommend anyone to use their platform after they wiped their hands completely of this drip pricing scam.
I tried to cancel my booking soon after making it when I found out through comments that the house had air conditioning only on one level. The virtual agent couldn't locate my booking! After three calls and four days, I was informed that the case was escalated to their Technical Team and to wait another 24 hours. The drawbacks of booking online with a large company with automated systems and customer service agents who seem helpful, yet nothing happens behind the scenes.
Fraud. Once trustworthy, now a scam. I paid in full for accommodation, only to receive an email on the day of my stay stating it was canceled by the host. No refund was issued. Contacting them has been nearly impossible, with no functional phone numbers or chat options. Very disappointing.
I booked three weeks of accommodation and requested a tax invoice for reimbursement of nearly $4000. Support informed me they only issue receipts for service fees, despite being the payment recipient. They told me to contact the host, but the host also refused to provide anything. It's a simple task to generate a receipt, but apparently too much effort. The company is quick to take your money but shows no accountability or concern. I’m unsure about the legality of not issuing a receipt in this situation. The entire experience has been appalling. My issue was escalated to a supervisor, yet I keep receiving emails asking if the problem has been resolved, despite me actively responding. I will never use them again or recommend them. After this negative experience, I booked through a competitor and received a full receipt immediately.
I reached out to the service on July 11, 2025, to cancel my accommodation and was instructed to email the host. I did this, but it took 48 hours for the host to respond, claiming they hadn’t been contacted. Over the last few days, I’ve received emails from the service requesting answers to questions, but none were attached. This is an absolute farce. I’m about to undergo major surgery, which is why I needed to cancel. Both the service and the host were informed of my medical situation. Another company had my money refunded within 48 hours. I can’t believe it’s been two weeks, and I still have nothing.
I booked a property for a July trip and paid in full months ahead. A month prior to my trip, the host contacted me directly, stating the home was unavailable and pressured me to switch to another property she managed. Reluctantly, I agreed due to time constraints. The alternative property was in terrible condition: dirty, poorly maintained, and hazardous. Appliances sparked, the shower rail fell on my children, wardrobes were unstable, and beds were dirty and incomplete. I reported everything immediately. The service's response? The host refused a refund, and they said they couldn't help since the stay had already occurred. They offered me $150 credit for a property I paid over £1,700 for that endangered my children. This substandard property remains listed, despite clear safety and hygiene violations. They failed in their duty of care, and their platform provides no real accountability when issues arise. I do not recommend booking with them and will be filing complaints with consumer regulators in both countries.
I canceled my booking two months ago but have yet to receive a refund. I’ve been trying to contact the accommodation owner, but there has been no response for over a month. I’m worried I won’t get my money back.
We booked our Christmas holidays well in advance to enjoy a family gathering, especially due to the bushfire situation in Victoria. By December, we had no updates, so we contacted the property manager, who directed us to use the app or website for a refund since the town we were meant to stay in was closed. Six months later, we are still waiting for our refund and will never use this service again.
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