Review Time
I had a deeply frustrating experience with the company. After ordering a specific set, I was informed via email that it was out of stock and asked if a different product could be sent instead. I responded promptly, clearly stating my preference for the original item and denying any substitution. They proceeded to send the replacement regardless. From December 30, 2025, to January 7, 2026, I reached out multiple times seeking a resolution. Instead of addressing my concerns, they insisted their Terms & Conditions permitted substitutions, despite my prior rejection. When I inquired about resolving the issue, they offered a return to a UK address without a prepaid label, unfairly placing the burden of international return shipping on me for an item I never consented to receive. According to U.S. law, items sent without consent are considered unsolicited, meaning I am not obliged to return or pay for it. I never received the product I ordered and have filed a dispute with my credit card company and a complaint with the Federal Trade Commission. This is among the worst customer service I've encountered. I strongly advise against engaging with this company.
I had a deeply frustrating experience with the company. After ordering a specific set, I was informed via email that it was out of stock and asked if a different product could be sent instead. I responded promptly, clearly stating my preference for the original item and denying any substitution. They proceeded to send the replacement regardless. From December 30, 2025, to January 7, 2026, I reached out multiple times seeking a resolution. Instead of addressing my concerns, they insisted their Terms & Conditions permitted substitutions, despite my prior rejection. When I inquired about resolving the issue, they offered a return to a UK address without a prepaid label, unfairly placing the burden of international return shipping on me for an item I never consented to receive. According to U.S. law, items sent without consent are considered unsolicited, meaning I am not obliged to return or pay for it. I never received the product I ordered and have filed a dispute with my credit card company and a complaint with the Federal Trade Commission. This is among the worst customer service I've encountered. I strongly advise against engaging with this company.
The company uses an alternative review platform for their feedback, claiming it is superior to others that often start businesses with inflated ratings. I encourage you to check out the genuine and positive customer reviews available on their website.
I cannot emphasize enough how much I recommend staying away from this company! My steak stone arrived damaged, and the customer service was horrendous. A representative dismissed my concerns despite providing multiple photos of the damage. He claimed everything was fine and refused to take responsibility, leaving me unable to return the item. His unprofessionalism and rudeness were shocking. I even considered returning it in person, but due to the costs and distrust, I refrained. I asked about the location of their store to exchange the item, but I received a curt 'No we do not.' This raises doubts about their business address. Don't be misled by their polished website; I would rate them zero stars if possible.
I had a terrible experience with this company and will not be returning. I ordered two items in October 2025 and was informed they were on backorder. As Christmas approached, I reached out when they still hadn't arrived. They claimed the items were delivered but could not provide proof of delivery to a specific address. After a back-and-forth with representatives, I was told they don't issue refunds for delivered items, leaving me to investigate the missing package myself. Their dismissive response and lack of accountability were unacceptable, and I have decided to take my business elsewhere.
I placed an order for £255 in March, and when my husband opened his gift in April, it was broken. Despite contacting the owner for a replacement, I am still waiting for a resolution. He has been rude and dismissive, asking for proof and claiming he didn't receive my emails. I feel scammed and am considering legal action unless I receive a refund.
I spent €600 on products from this company, unaware they would ship from their UK location. While I paid €27 for delivery, I later received a bill from the courier for over €200, which I find excessive for shipping a package to the Netherlands. The company should have informed customers about potential charges.
Claim your business profile now and gain access to all features and respond to customer reviews.
thebotanist.uk.com
missionrs.com
emberinns.co.uk
duckandwaffle.com
biaggis.com
restaurant.com
pietra-viva-srl.business.site
thetroutoxford.co.uk
www.toki-sushi.com
clydes.com
