Review Time
A live person answering the phone is awesome. Anton understood my needs and helped me with everything to ensure a smooth solution. My needs were met promptly. The time line that I was given was great. When I picked up my order it was ready sooner than expected. It was even loaded for me.
This company does not follow their own return policy. They claim to have a 30-day return policy, but when I tried to return my order, they refused to honor it. The item I received was not as described — it was uncomfortable and the size was incorrect. Even when they “agreed” to take it back, they wanted to charge me for shipping and extra fees. Totally unfair and misleading. Avoid them at any cost.
Hands down the BEST place to buy your waterbed and accessories in the US. The service is OUTSTANDING (Antoine is the best!), the prices are reasonable, and they ship quickly. When you call, you get a very helpful and knowledgeable salesperson—you don’t get that on Amazon. And Sterling makes the best soft sided waterbed out there!
We have been using Sterling waterbed plain "bladders" for years. After five years, under pro-rata warranty, the bladder leaked, and two replacements in a row leaked. We went to the physical factory and showroom, and selected a California King latex mattress that actually is in six components (three per each of the three layers), all held within an outer cloth bag with a mattress top that uses a zipper for closure. The unit arrived, was straightforward to remove each component from the cloth bag and easy to install into the existing waterbed wooden frame. Thus far, the mattress is working well.
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Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration.
We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products.
Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned.
We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision.
If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try.
Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works. See more
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