stoneandsurfaces.co.uk

4.8
4.8 Based on 207 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.8

/
5

207 Reviews

5 Star
87%
4 Star
10%
3 Star
2%
2 Star
0%
1 Star
0%

Filtered Reviews

Filter Reviews

Review Time

Ordered porcelain outdoor tiles

Ordered porcelain 20mm tiles for a new patio 600mm by 900mm. Good prices, quick delivery however a couple slabs had chips on the edges and one half a pallet had soggy cardboard on them which left imprints of the cardboard coloursedit: changed review to 1 star as they would not respond to my email about chipped tiles.

4
Date of experience: Oct 04, 2025
Linda
I am genuinely thrilled with this…

I am genuinely thrilled with this purchase and highly recommend this product!The quality is simply outstanding. Well-made, and built to last. It’s a truly great product that delivers on all its promises.Beyond the excellent quality, the item itself is fantastic. If you are looking for a reliable, top-tier product that offers great value, this is absolutely the one to choose. I couldn't be happier with it!I also want to highlight the incredible customer service. The team was great with follow-ups, and I received prompt and helpful responses via both phone and email. This level of attention and support truly elevates the entire experience.

5
Date of experience: Oct 01, 2025
Claire
excellent product and delivery great. Customer service not.

excellent product and delivery great. Only complaint was the responsiveness(not) of your chatbot and that I asked customer services via a phone call the day before to drop me a text when the delivery was imminent - never received.

5
Date of experience: Oct 01, 2025
David Hopps
From enquiring to delivery

From enquiring to delivery, everything went perfectly, couldn't fault any part of this. Delivery driver was excellent, I'm a pensioner and he managed to deliver to exactly were I wanted it.

5
Date of experience: Oct 01, 2025
Good product and delivery

Good product and delivery. The driver had a difficult manoeuvre but did so without complaining and was helpful on where to unload. There was a problem with tracking the delivery since the link did not work on the e mail. A telephone call was needed to confirm the approximate time but carried out in a helpful manner with a call back.

4
Date of experience: Oct 01, 2025
Janine Hambling
Great delivery and product

Great delivery and product

5
Date of experience: Oct 01, 2025
Jon Sullivan
Exceptional service

Exceptional service, Jordan in particular was very helpful.

5
Date of experience: Sep 29, 2025
George Aldersley
Clear delivery instructions and…

Clear delivery instructions and expectations. Timely. Good quality slate

5
Date of experience: Sep 29, 2025
Judi Smith
A well deserved 5 stars.

From my initial enquiries with very helpful staff at this company to receiving a sample and then to our actual delivery everyone was extremely helpful and efficient. The South Lakeland blue slate chippings we ordered are really lovely and look very good in our garden. The delivery was very efficient and we were able to have the 3 bags we ordered put exactly where we wanted them so also a big thanks to the carrier. All in all a thoroughly deserved 5 stars.

5
Date of experience: Sep 29, 2025
MRS LISA STONE
Happy with my order

This would’ve been a five star review, but my delivery wasn’t put on the lorry on the agreed day.So I had a wasted day off.But it arrived very promptly the next day.All communication with this company was excellent.Very happy with the goods.Would definitely use again

3
Date of experience: Sep 26, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More