adidas.ae

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1 Based on 20 reviews

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20 Reviews

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Minnie Harris
Disappointing experience with a poor-quality item

I purchased a jersey from the official site but received a low-quality imitation instead. I attempted to start a return and refund process, but I couldn't get anyone on the phone or receive any email responses. The store doesn’t handle online orders. Overall, an extremely frustrating situation.

1
Date of experience: Dec 03, 2025
Carole Morgan
Poor quality item sold at full price

I ordered a jersey from the official site and received a low-quality replica. I attempted to initiate a return and refund, but no one answers the phone or responds to emails. In-store, they do not process online orders. Extremely disappointing.

1
Date of experience: Dec 02, 2025
Ellie Wright
Extremely frustrating customer service

The customer service is incredibly frustrating! They have lost two of my four returned items, and every time I call, I receive a different response. Still no callback from a manager and no refund. How can I escalate this? It feels like they have stolen from me.

1
Date of experience: Oct 01, 2025
Stanley Hughes
Terrible online shopping experience

This has been the worst online shopping experience ever. My return has yet to be refunded, even though they received the item over two months ago. Customer support is a complete joke, providing different stories each time, and no one is replying.

1
Date of experience: Sep 15, 2025
Amber Morris
Awful customer service experience

I had a truly awful experience with customer service—slow, unhelpful, and really poor. I'm unsure if this location is a franchise, but dealing with a global company feels like navigating a third-world experience. It took two weeks to exchange an item for the wrong size, and the customer service representatives were shockingly unhelpful.

1
Date of experience: Aug 30, 2025
Laurie S.
Formally raising a serious concern

I am writing to express my dissatisfaction with both product quality and customer service at the outlet. I purchased running shoes that showed damage within a month. After a complaint, they replaced them, but the new pair also deteriorated quickly. The manager's conduct was unprofessional, and I was informed that the replacement wasn't approved. This experience has left me very disappointed, as I expect higher standards from a globally trusted brand. I urge you to resolve this matter fairly and improve customer service.

1
Date of experience: Aug 29, 2025
Sarah
Very poor customer service

The customer service is extremely poor... The delivery experience was terrible. Deliveries are not made on time, and after purchasing, it feels like begging for delivery. They partner with a delivery service that is the worst I've encountered.

1
Date of experience: Jul 05, 2025
TWAAXTwo84
No refund for returned item

I returned an item that was the wrong size on May 21, 2025, and have not received any confirmation of my refund, even though the item was received. When I contact them, I only receive automated emails stating that it is being addressed by their team, but no further updates.

1
Date of experience: May 21, 2025
Ineffective call center

I requested to cancel my order because I ordered twice. I called three times and chatted with them, but both orders still arrived. This call center is ineffective and should be abolished.

1
Date of experience: Apr 01, 2025
Nawe29
Very unprofessional online service

This online service has been extremely disappointing and unprofessional. I received order confirmation, but later got a rude cancellation notice without any explanation from a reputed company. They should at least provide a reason for the cancellation. Highly unprofessional and against business ethics.

1
Date of experience: Jan 27, 2025

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