Review Time
I've had an excellent experience with this plugin. It operates smoothly, is easy to set up, and provides all the options I need. Most importantly, the support team is incredibly responsive and helpful. They quickly and professionally resolved my issue, and I genuinely appreciate their assistance. Highly recommended — thank you for the outstanding service!
After the most recent update, my entire course layout broke. I am now seeing PHP preg_match() errors, my custom CSS stopped loading, and the whole design is completely misaligned. This update caused major issues that ruined the usability and appearance of my website.I originally purchased the lifetime licence because I believed this would be a stable, long-term solution for my online academy. Unfortunately, it has been nothing but problems. The MasterStudy theme I tried before was extremely heavy and slowed my site down drastically — overloaded with drag-and-drop widgets and excessive JavaScript that destroys performance. I eventually had to switch to Kadence, which is much lighter, faster, and far more reliable.Their widgets are poorly coded, full of bugs, and completely break responsiveness. The plugin is also very limited if you want to customise anything properly. Each update introduces new issues instead of fixing old ones.Their customer support is painfully slow and unhelpful. I shared my experience in their official Facebook community after the update, and another user commented strongly agreeing and sharing similar issues — their comment was deleted. That says a lot about how they handle criticism and user feedback.You are honestly better off fixing their mistakes yourself or using AI tools to code rather than wasting time with their incompetent support team.I do not recommend this plugin to anyone unless you are highly tech-savvy and ready to repair their bugs on your own. For anyone running a professional website or online academy, this will waste your time and damage your design.In short: bug after bug, slow support, heavy, unstable, and unreliable.
Great theme....apart from theme the author support is great. really appreciate their effort in giving solutionsto ticket raised. Customer support panel is so user friendly ....wonder why don't other theme developers use this kind of ticket support centre
MasterStudy LMS has been a game-changer for our organization.The interface is clean and intuitive, making it easy for both instructors and students to navigate. Setting up courses is straightforward, and the customization options allow us to tailor the learning experience to our audience.We also appreciate the integration with Woocommerce, which makes monetizing courses seamless.Support has been responsive and helpful whenever we've had questions, and the regular updates show that the team is committed to improving the product.Overall, MasterStudy LMS strikes a great balance between functionality and ease of use. Highly recommended for anyone looking to build a professional e-learning site.
The plugin is very good, very nice and functional, although it has a huge flaw if you post a course as "coming soon." Those already enrolled can't access it. On September 16th, I contacted technical support. On September 18th, I filed a complaint, and I still haven't received a response. And I'm talking about the pro version, which I paid for. I had to switch to Masteriyo, and they respond within minutes.
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