Review Time
I think the first thing to know is they really listen and you get very helpful service support which is har to find in our industry. Ultimately the solution has saved me so much time delivering Shorts to the World of Music ... great job SubMagic team!!!J.Randall Studios
Terrible experience, customer service, and refund policyI'm not one to leave bad reviews, but I felt the need to leave this one for anyone considering trying the product to see if they like it.I signed up for submagic with the most expensive plan option because I needed a few specific features. I uploaded one video to test it out the features and realized the product did not work as I was lead on to believe. I then immediately asked for a refund since all I did was upload 1 file (didn't even edit or export anything) and they said they don't offer refunds since I uploaded my own video to the account.EDIT: After posting this review and going back and forth with their customer support they decided to make an "exception" and give me the refund.Adjusted from 1 to 2 stars and thought I'd give updated context.
There was something wrong with my payment and they fixed it quite easily, the guy who helped me Stefan, was very kind and found a solution. Also, the app works great with a lot of features and it works very fast and easy. If you're looking to edit your video's fast and delicate, this is the place to be.
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