Review Time
Terrible brand. I received a defective product and got absolutely no assistance. No reply to emails, no reply in chat — nothing. Complete lack of customer support.
Total waste of money. Afterward, I discovered that other customers experienced the same issue.
Stay away from this brand.
The delivery process is a bit unsettling initially due to the limited updates provided about the shipping status. However, I received my unit 11 days after placing the order. It appears to function correctly, as I've successfully tested various electronic components. Time will tell how it performs in the long run, but for now, I'm pleased.
The delivery process made me anxious at first due to the limited updates on the shipping status. However, I received my unit 11 days after placing the order. It appears to be functioning well, and I've successfully tested it with various electronic components. I look forward to seeing its performance over time. For now, I'm quite pleased.
The device I received was damaged. The Geiger-Miller tube was broken. The company requested a description and photos of the damage, which I provided. Since then, I have not received any response from customer service regarding my inquiries. Their lack of support is disappointing.
I placed an order on 31 December 2025. The order was confirmed and payment was processed, yet after more than 9 days, there has been no dispatch, tracking information, or response to my emails or website chat. The issue remains unresolved.
So far, I have bought three items, all of which arrived directly from the manufacturer within the expected timeframe. The products feel robust, perform as anticipated, and offer great value for money. I haven't needed to contact support, but I would definitely consider purchasing from them again.
I ordered two items in November. At the beginning of December, I received a tracking email indicating the parcel was handed over to a courier. However, it seems the parcel was lost. Despite reaching out to the company multiple times, I've only received an automated response about a change in someone's work schedule. I would not recommend purchasing from them.
I ordered a soldering kit from the site, which included a case and replacement tips. Although I received a tracking number, the package remained at the sorting center for a month before being returned to sender. I reached out through email and live chat multiple times for a refund or a resend, but received no replies.
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