Name: sunberhair.com
Telephone: 8335171601
Rating: 4.2

Lina C. Guest

Excellent support during exchange

I ordered a wig, but the 13x4 style didn't suit me because of my glasses. After returning it, there was an issue with the delivery through USPS. However, the representative from the service was incredibly kind and helped resolve the situation quickly. The replacement wig was sent out promptly. Very pleasant and supportive experience.

Date of experience: Jan 07, 2026

Felix Howard Guest

1 month ago

Seamless exchange experience

I ordered a wig, but the 13x4 style didn't work for me due to my glasses. After returning it, USPS mishandled the delivery. However, the customer support representative was very friendly and helped us resolve the issue. The replacement wig was sent out quickly. Very pleasant and helpful.

Date of experience: Jan 04, 2026

Effie Powell Guest

2 months ago

Great support from customer service

The customer service was excellent. I encountered an issue with the hair I bought, and not only did they provide me with great care tips, but they also issued a partial refund. I really like the wig and look forward to trying another style soon.

Date of experience: Dec 30, 2025

Thomasina H. Guest

2 months ago

Avoid this product

It's frustrating to spend your hard-earned money on a product that feels like a scam. I purchased two wigs, and the curly one is the worst quality I have ever encountered. It's impossible to detangle and sheds just by looking at it. I hesitated to leave a review, but I want to warn others to steer clear of this company. I typically use high-quality products and have videos and photos to illustrate my experience.

Date of experience: Dec 22, 2025

Karlene W. Guest

2 months ago

Efficient refund process

They worked efficiently with me to process a refund for a discount code that was not applied at checkout.

Date of experience: Dec 20, 2025

Annabelle Morgan Guest

2 months ago

Mixed feelings after installation

I had my wig installed last week and noticed that the lace around the hairline was balding and shedding in clumps. The hair looks nice, but the balding is concerning. I would appreciate a replacement wig. I reached out with pictures and messages about the shedding, and although I know how to care for wigs as a hairstylist, this one is not performing well. I've worn other wigs for weeks without similar issues. All I used was water, and I'm puzzled by the response I received about proper care.

Date of experience: Dec 15, 2025

BeiKeR10 Guest

2 months ago

Improved communication

I was initially unhappy with the communication, but once I voiced my concerns, they ensured I was updated every step of the way until my order arrived. I truly appreciate their effort.

Date of experience: Dec 10, 2025

Carolina Brown Guest

2 months ago

Exceptional customer service

Customer service is truly exceptional. 😍😍

Date of experience: Dec 09, 2025

Ronnie Guest

3 months ago

Impressive customer support

Response time was prompt, and I made a mistake during my order. The representative was incredibly accommodating in helping me resolve the issue, and I was very thankful.