Review Time
1 star is too much for these shysters! They have a return policy on their main page but then a hidden return policy within the product page that most people would have no idea to search for. This made my ergonomically defective $800 chair a final sale that I am unable to even exchange. Their customer service is worthless and extremely unwilling to help in such a distressing situation! Do NOT do business with this unethical company! This was my first and last experience with these crooks!
I like what they are offering, nice stuff. At this point, I am concerned because they have had our money since last week, 9 days at this point. The pieces still indicate ordered but not shipped. Their customer service told me earlier in the week that it would ship by Thursday or Friday, hasn't happened. Their reported 7 to 10 day shipping did not account for 9 to 12 days just to ship the order. Hoping I haven't made a mistake, will update if indeed it ships.
1 star is too much for these shysters! They have a return policy on their main page but then a hidden return policy within the product page that most people would have no idea to search for. This made my ergonomically defective $800 chair a final sale that I am unable to even exchange. Their customer service is worthless and extremely unwilling to help in such a distressing situation! Do NOT do business with this unethical company! This was my first and last experience with these crooks!
I ordered a table with a "3-5 day" delivery. After about 10 days, I called. The one that was in stock was already marked for someone else. After 18 days, i called back. Now it's "in port." I said I wanted to cancel the order, so I started a ticket. Their site says they will answer in 24-48 hours. After 72 business hours, I messaged again. Again, zero response. I then call again--Now, it's "been shipped" from the warehouse, but it can't be found. I finally told the guy I was going to notify AmEx and have the charge reversed (he told me I wasn't able to cancel if it had already been shipped). Finally, the next day I get a response saying it hadn't shipped and blamed it all on the manufacturer. I'm not sure what sort of shady business this is but stay away!
I ordered and received an expensive Sideboard. The top was apparently intentionally gouged to the point where any rational buyer would reject the finish as defective. Customer service refused to help. Also, the doors would not close correctly without scraping the wood and customer service would not help with that either. These people must order things from other sources and have them shipped but won't take responsibility for defects. I give these people as bad a review as possible. Do not buy from them!
They stated that purchase from them would result in delivery between 8-17 days and would be dispatched between December 16th and 17th, however the actual shipping date is today, December 22nd, and it did not arrive within the given time frame, which is 27 days is the earliest but could be later! They are a dishonest firm; I repeatedly asked them to cancel the order, but they disregarded me.They’re not better than other websites!
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