Review Time
Honestly based on my experience with some SUNLU products, filaments(lot of variety), dryers and filament connector, I am very satisfied. The filament quality is high, the packaging is excellent and the products design are so great. No one is perfect, issues can happen, but Sunlu customer service is responsive and helpful. Constructive communication solves problems much better than negative feedback alone.
Another boycott for Sunlu. Looks like they're running a scam from the other messages here. Ordered 6 rolls, 3 delivered. Full charge. Responded to my first mail then went completely dark. Was my first order with them. Very poor and irritating. Would not trust them with a larger order. Working with credit card to see if I can reclaim the funds.
I could not order anything. It just said that "The products in your cart are not available for delivery to your location", however it is not clear if there is not shipment to my location at all (Ireland), or the quantity is not enough. This "error" message is not helpful at all.
So, to begin with I ordered a sunlu AMS heater for my Bambu Labs AMS system. This seemed like a great idea and product. But, who knows. I'm probably never going to receive it. Why? Because they use the shop app, which is buggy, full of spyware and actually doesn't do what it needs to. Mainly, track the order. You have NO way to track your order unless you use this shop app. It does ask you to log in. No issue. But, then it wants your email, and it wants you to log into your email through the shop app. This, to me, is phishing in the most obvious way. So, sunlu needs to do better. Provide a way to track the package without having to give out secure information. This isn't the first issue with sunlu though. I've purchased FDM filament and it is, to be perfectly blunt, garbage. Poor spooling to the point where it tangles and you lose at least half the roll, not a very good quality filament and inconsistent diameters make their filament products not worth the money. And customer service? What customer service? You send an email and never hear from them. They have your money, why bother actually returning an email query? I'll never purchase form sunlu again as a result of this shady shipping practice.
My ams heater is faulty and moisture is getting all over the electronics and power block. Sunlu wont allow me an exchange or refund even though legally im entitled to it. Will be going through the bank and reverse charging for fraudulent practice by the company.
Sunlu has some of the best PLA+ and PETG out there! I've used hundreds of rolls and the print consistency and quality is spot on, even better than some other big name brands. I have done many bulk orders direct from their website and even when I need a one off color here and there I still buy Sunlu from their amazon or ebay store. You really can't beat their price!
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