Review Time
On 18.01.2026, we were a group of 20, including 6 children, set for a cruise around the Canary Islands. We were supposed to board the ship, but the staff denied us access due to a visa issue for Morocco. As Ukrainian citizens, along with one Polish member, we believed we could remain on board without disembarking in Morocco, as per international maritime rules. Despite our explanations, they refused us entry, citing potential emergencies as their concern. We even offered to take responsibility for any issues that arose, but they still turned us away. This left us completely devastated and emotionally drained after long flights from different countries. We noticed other families in the same situation, all equally shocked. This was not our first trip, but it turned out to be an awful experience. Our friends had saved for six months to fund this cruise, which was supposed to include stops in Morocco. We proposed to disembark in Lanzarote instead, but they refused that as well. The company did not refund our money and imposed significant penalties, leaving us to spend time in hotels in Gran Canaria, which we couldn't afford. Thankfully, good friends helped us financially. As we wait for our flight back on 25.01.2026, we are extremely disappointed and strongly advise against this cruise service!
The itinerary was truly remarkable: Seychelles, Mauritius, Madagascar, and Réunion are all stunning locations. Each stop was picturesque, and the overall route contributed to an unforgettable journey. Unfortunately, the ship experience was below expectations. Everything onboard was primarily in one language, with minimal support for other languages like English, even when asked. This is not acceptable for an international cruise line. While the food was satisfactory, it was odd and frustrating that drinking water was unavailable during certain hours (between 2–4 PM). This should never happen on a cruise ship. The pools and two jacuzzis were small, cold, and crowded, and the entertainment offerings were of low quality and uninspiring. Overall: – Itinerary: ⭐⭐⭐⭐⭐ – Ship, services, onboard experience: ⭐⭐ If you choose this cruise for the destinations, you will not be disappointed. However, if you seek a genuinely international and high-quality cruise experience, this line may not be the best option.
The itinerary was outstanding: Seychelles, Mauritius, Madagascar, and Réunion are all beautiful locations. Each stop was a delight, and the route itself made the journey memorable. Unfortunately, the ship experience was disappointing. Everything onboard was primarily in one language, with very little support for other languages like English, even when requested. This is unacceptable for an international cruise line. The food was satisfactory, but it was frustrating that drinking water was not accessible during certain hours (between 2–4 PM). This should never be an issue on a cruise ship. The pools and two jacuzzis were small, cold, and overcrowded, and the entertainment options were lacking and uninspiring. Overall: – Itinerary: ⭐⭐⭐⭐⭐ – Ship, services, onboard experience: ⭐⭐ If you choose this cruise for the destinations, you won’t be disappointed. However, if you are looking for a truly international, high-quality cruise experience, this line may not be the right fit.
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