Review Time
This is one of the worst and most distressing services I have ever experienced. Super Parking appears to be operating as part of a scam network using multiple company names and fake contact details.I booked Heathrow parking through a comparison website, but only later discovered that Super Parking / ParkLane Meet & Greet was actually involved. This was not clearly disclosed at booking.They took my car on 16 December without issue.When I returned to Heathrow on 26 December, my car was NOT returned.Phones were unanswered, disconnected, or deliberately hung upI called over 50 timesOccasionally they answered and immediately hung upNo emails were answeredNo customer support whatsoeverMy family and I, including two young children, were left abandoned at Heathrow Airport for over 3 hours with no help, no updates, and no accountability.I eventually had to take an Uber to their parking compound myself just to retrieve my own car. The location was:St Andrew’s House, Wood Lane, Iver, SL0 0LDWhen I arrived, the parking compound owner was rude, aggressive, and uncooperative, questioning why I was there. Only after confrontation was I able to get my car back.People associated with the company, including a driver manager, denied responsibility and claimed they were “not working”. This behaviour strongly suggests a coordinated operation designed to avoid accountability.WARNING TO OTHERS:Contact details do not workCompanies appear under different namesCustomers are abandoned at airportsYou may have to recover your own vehicleI have reported this matter to Action Fraud and other authorities and will be pursuing further action.
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