Review Time
I placed an order on November 11, 2025, and now that December is almost over, I still haven't received anything. I reached out with a letter and proof of my purchase, but I have yet to receive any response.
This is what happens when you respond to a Google ad because just at that moment you happen to need shoes. Best to have read these reviews first. I agree with all the concerns raised thus far. I was chanrged for the items weeks before they arrived. The items received where in no way true to size. None of the shoes came with any kind of arch support and are uncomfortable to wear. They are so cheaply made they in no way justify the 'sale' price I paid. I did not even try to return them when I saw the hoops I would have to jump through. All items went into the trash. It would have been quicker to just burn my money so at least the bad guys do not get any.
DO NOT BUY FROM THIS COMPANY! - Initial delivery took 5-6 weeks to arrive (ships from China). Several post-order emails reflected a price 50% less than the one paid. Requests to price correct were acknowledged but never effected. They offered to refund the difference but never followed through. Shoes arrived TOO SMALL! Advised Customer Service over 2 weeks ago. They'd requested photos of the shoe and packaging, but NEVER heard back since. My follow-up email, has yet to be unanswered. AVOID like the plague.
This company is by far the worst I dealt with shopping online. I bought two pairs of swim shoes so my father and I could go on vacation. Literally a couple hours later he had a heart attack and I told them to cancel the order. A day later I got a message saying to please reconsider. I told them what had happened and sent back to please cancel my order. Later in the afternoon, I got a message saying that they would send the note to cancel to the Department that handles returns but because it's been more than 24 hours it may not be able to be returned.When you buy from them it says that processing takes 3 to 5 days and shipping can take up to 15. But when you actually try to speak with them, they say processing is 24 hours. Everything is predatory about this company and I'm truly taken back by this.Also, you get contacted by another random company," Premier trust store. Now it's been a week and I have not been refunded. I still haven't received the product, which I have no need for now. I'm only writing this to let anybody and everybody know NOT to buy from this company!
I wish I could rate this zero stars. The company did not ship the shoes in a timely way (according to their web site's promises) and, once I received the shoes, they were the wrong size. The company refuses to pay for return shipping the shoes back to them.
It took weeks to receive shoes. Now you can not get a average foot in whole of shoe. We want to return but all numbers are in active and no one answers e-mails. Pay pal customers say stay away from this customer. I have filed claim with PayPal. What a good company to trust and help you.
Ordered sandals in May and have been reaching out to Premier Trust since June because order has not been received- now the shipping says expired . I continue to request a refund almost weekly and all I get is an automatic reply and NEVER a straight forward answer- AWFUL CUSTOMER SERVICE! Think twice before ordering
I would not give them a rating at all. When trying to get intouch with them through email, I get a temporary error from the company. I have yet to receive my order, plus the money was taken out of my account at the end of June. DO NOT BUY FROM THIS BUSINESS!!! They may have cheaper prices, but you will never receive the product and you will be out of money. I am so tempted to go straight to the office address listed under the support tab!!!
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