Review Time
I received an email yesterday from the company confirming delivery for today, stating 'delivery confirmed for 16th January'. However, I woke up this morning to a message from the logistics provider saying my delivery is now scheduled for 19th January. After making plans to be available today, I am now expected to wait all of Monday as well, hoping the logistics provider can finally get my computer shipped. This situation is entirely unacceptable, especially in 2026 when I can track the delivery of a sandwich in real-time. Yet, the logistics provider can't even confirm the location of my £4k+ item.
Received an email yesterday from Dell confirming delivery for today. It’s in writing, in an email, “delivery confirmed for 16th January”.I wake up this morning to an email from DP World saying my delivery is planned for 19th January.Having made arrangements to be available today I’m now expected to spend all of Monday waiting too, on the off chance DP World get their act together and manage to actually get my computer out of the door.Completely unacceptable, especially in 2026 when I can watch the progress of a sandwich from door to door on an app. DP World can’t even confirm what country my £4k+ item is in.
Ordered a laptop from Dell on the 13th December. Delivery forecast to be anywhere between 23rd December and 5th January. It was, according to Dell, 'shipped' on the 18th December. On the 29th December, it finally showed up on the tracking with Syncreon as being with them, to be delivered 2nd January. Today (30th) it's gone from, 5th January in the morning, to now 'We are working to deliver your order as soon as possible'. Which to me means, they have no idea.No explanation from Dell beyond requests for patience, as I've been repeatedly complaining about the lack of communication.Why they choose this company despite the many complaints, I guess they must be cheaper (Michael Dell isn't a Billionaire by choosing quality shipping companies, if such a thing even exists).Anyway, over to the Sara bot, who will post the usual boilerplate comment, as 'she' doesn't ever read them, witness the hilarious 5-stars given by someone along with praise and 'Sara' apologies for his experience!Anyway, the trolling:"Hi John,We are really sorry to hear of your experience with us. I have arranged for a customer service agent to pick up your case, and they will be in contact with you shortly to discuss this in more detail.ThanksSara-Bot."
After a deep investigation into what I was expecting to be a company issue. I have received a fantastic customer service from Syncreon. So if you are buying something from Dell and you live in UK be aware that staus on shipping number provided by Dell will only update to shipped when your order will arrive in UK based warehouse. Not when it leaves China factory. Shipping from China to UK is fully covered by Dell own shipping courier. Overall I'm very satisfied with customer service provided by Syncreon.
Its a pity there is no negative stars as the system forces to give stars. The delivery service is appalling. I put through 2 orders through Dell which are time sensitive as these are work equipment. I only ordered on the basis of the delivery date of 4th Dec 2025 promised at time of order. Today is 4th Dec 2025 and end of day and no sign of delivery and the tracker is still stuck at the first stage of order received. I am really doubtful if my order will arrive in time for what I need it for. Dell should be using a different more reliable delivery partner for computer equipment . Steer clear of this delivery company and any retailer that uses them.. you won't receive your delivery.Addition: 5.12.25 still no sign of the delivery and no movement on the tracker. The reply from syncreon stating they will reach out didnt happen as I didn't receive any contact from them.
My Dell order was marked as shipped on Nov 15, but Syncreon has not updated the tracking at all since then. It still shows that the parcel has not been received by the warehouse. I’m really worried because this order is time-sensitive for me, and the lack of transparency makes the situation very stressful. Clearer and more timely updates would really help.
ordered an expensive laptop on the 8th July, it was shipped on the 9th July. Dell informs me that tracking will be availiable 24 hours after package shipped. its now the 14th July and the tracking infomation has not updated states still awaiting package to warehouse. I am a little concerned as Its a very expensive laptop. It does state it will be with me on the 18th July but since there no tracking infomation it leaves me a little concerned. Dell state its with a local courier already??
Lack of transparency & slow deliveryI ordered dell computer.Dell shipped order on Jun 13, 2025Syncreon has not processed the order by their warehouse (today is 17th, the delivery, still same status)Delivery date was updated by a day in the syncreon tracking, no communication to me whatsover about why is that the caseEDIT: After my complaint on the 17th June, I was contacted by support within 1 hour and they informed me in detail about the status of my delivery.18th June: Delivery was then delivered by DHL and with working tracking.I am changing my rating to 3 stars. The tracking of Syncreon was unreliable, but the customer support following the delay was very good & delivery was delivered the next day.
I bought an Alienware desktop for £2500 and the tracking info with dell says it’s been shipped but the website for this company has not been updated and says they haven’t even got it so I spoke to dell and they said it has definitely been shipped so at the moment I don’t know where my computer is or who has it but it’s supposed to be this company and all they are doing is pushing my delivery date back
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At syncreon, we partner with customers to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts across Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies.
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