planetx.co.uk

4.5
4.5 Based on 121 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

121 Reviews

5 Star
79%
4 Star
9%
3 Star
4%
2 Star
2%
1 Star
7%

All Reviews

Filter Reviews

Review Time

Colman
Exceptional website experience

The process of using the website and receiving my bike was remarkably smooth, with outstanding updates keeping me informed about the assembly schedule. As for the bike? I’m absolutely delighted with it!

5
Date of experience: Dec 26, 2025
TheCraftenRon
Smooth website navigation and bike delivery

Navigating the website and receiving my bike was incredibly seamless, with excellent updates keeping me informed about the build schedule. And the bike itself? I’m absolutely thrilled with it!

5
Date of experience: Dec 25, 2025
Laura A.
Well-fitting long sleeve tops

The long sleeve tops fit well. They're hard to beat for layering and come at a great price.

5
Date of experience: Dec 16, 2025
Ella Rogers
Great value merino socks

I bought four pairs of merino wool socks for a great price. It's a Secret Santa gift for a friend, and he’s going to be impressed thinking I spent a fortune. Nice!

5
Date of experience: Dec 14, 2025
Edwin Baker
Responsive communication

The company generally responds quickly and strives to provide thorough answers. Sometimes the replies are a bit brief, but overall they are very helpful and make an effort to address concerns even during busy times.

5
Date of experience: Dec 12, 2025
Melinda Cook
Always great service

I consistently receive excellent service from the company. My latest order of two short-sleeved base layers keeps me warm this winter. The fit is fantastic and the quality is impressive for the price. Communication is always good, with tracking details provided. I haven't had to use their returns policy as I’ve never been dissatisfied with anything. I’ve ordered bike parts, tools, and clothing over the years, and everything is still in great condition. Keep it up!

5
Date of experience: Dec 06, 2025
Jay Ross
Consistently excellent orders

Even though I make my purchases during sales, the items I’ve ordered are all top-notch. The orders are processed quickly and all inquiries are handled promptly and politely. My only issue was with the delivery service. My recent purchase was excellent, and I’ve been a customer for many years, which speaks volumes. Thank you!

5
Date of experience: Dec 01, 2025
Vera S.
Small fitting overshoes

I purchased a pair of waterproof overshoes, which were a good price. However, I ordered a large size for my size 44 shoes, and they were very small and impossible to wear. The customer is responsible for return shipping. There’s no option to exchange for a larger size; instead, a credit is issued and you must reorder, which incurs additional postage. The sizing chart isn't accurate for these overshoes, so order at least two sizes larger than usual. Be sure to review the returns policy before making a purchase.

1
Date of experience: Nov 25, 2025
AJ74
Order not received

I placed an order for bib tights on the 8th of November, but received no updates and had to follow up. I was informed there was a port issue. There was no mention of unavailability when I ordered, and I was told there would be a week's delay. As of November 25th, the order still hasn't been dispatched. The communication and service have been shockingly poor. I recommend avoiding this company.

1
Date of experience: Nov 25, 2025
Alan
Reliable service

Good selection, reasonable prices, and reliable service.

5
Date of experience: Nov 24, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More