Review Time
Have been with take payments for around a year now, very happy with the product and service received. Recently had to speak with them regarding getting a new employee set up on the online portal and virtual terminal, Asim Ali, took our call and guided us through the process and stayed on the phone with us until it was all sorted, a credit to the company!
Called Take payments today to resolve and issue we had. Fern Hall was the lady who dealt with it, she was professional and knowledgeable, all sorted and working like a dream afterwards. Great service, thank you
Excellent customer service from start to finish , nothing is too much trouble and there's an explanation for any query you have. Very professional experience from all individuals that I have delt with.
Customer service has a quick response to calls and they are nice. However once I came to end my contract I had been given false informations about how the closure and final payments happening. 1 person said this the other that and the manager washed her hands and sticked only to the contract, ignoring that I even requested to check back the recorded calls(as they supposed to be recorded for monitoring purposes) she claimed there is no record of my calls...be cautious of your initial contract time, because once you renew your contract or add on anything they extend the contract length and it starts to caunt fresh again! They don't care that you were with them for years before. You'll have to pay all the remaining balance of the contract does not matter what anyone tells you! I was told to not worry about Elavon either as that contract is ending and closing straight away with this one, so I don't need to contact them separetly. They did not even contacted Elavon about this, so I ended up paying more bills again toward Elavon without refund option, even tough I have not using them a good while ago. Returned the terminal and never recived a word of it since to confirm that they received it.
So the way they work around you is very disappointing especially compare to their expectations towards you.
It was nice speaking with Amelia Chukwuemeke. She was very helpful, and after finishing with the service I called for, she also advised me on other things that will benefit our organisation, which I am very grateful for.
Amelia have a great customer service.
I have never experienced customer service from a card payment provider as good as the support I received from Nadine Kasili at TakePayments. The service was truly beyond amazing.
Nadine was incredibly helpful, courteous, and efficient, resolving our issue quickly and professionally — which made a huge difference to our business.Her prompt response meant our problem was solved without delay,
If there were more stars available, I would gladly give them to Nadine. Outstanding service and a credit to TakePayments.
Jamie Younger- I received a phone call to ensure I was happy with my devise and understood all the functions. Jamie was very informative, the conversation was relaxed and he answered all the questions I had. I know of if I need support in the future it will be there.
With Takepayments I’ve been really pleased with how I’ve been looked after, if I have had any issues or enquiries Shauna Bancroft has been amazing sorting them quickly and efficiently. It’s nice to be able to speak to someone that is willing to try to help whereas other companies with ‘contact us’ services have failed.
I had a fantastic experience speaking with Ruan Pretorius today. From start to finish, Ruan was professional, friendly, and extremely knowledgeable. He took the time to clearly explain everything, answered all my questions without rushing, and made the whole process simple and stress-free.
It’s refreshing to deal with someone who genuinely listens and wants to find the best solution rather than just push a product. Ruan’s communication was excellent, and I felt confident and well looked after throughout the conversation.
Highly recommend Ruan to anyone looking for great service and honest advice. Thanks again, Ruan!
Nicola from Takepayments was fantastic in helping me complete my PCI compliance. She explained everything clearly and made the process quick, simple, and stress-free. Professional, friendly, and very helpful — excellent customer service. Highly recommend!
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At takepayments, a Global Payments company, we specialise in making it easy for independent businesses to take card payments.
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