Review Time
My car was with Tates Peugeot in Crawley for 5 weeks. Although the issue was eventually resolved, I am not happy with the lack of communication. I had a week and half where there was no update and had to leave a message on voice mail! Can do better!!
From the moment I went in to drop my car off for a service I was treated with respect and everything was explained as to what was going on and my different choices etc going forward , I must say Morgan Bull was so very helpful ,professional and made my service visit so easy with updates during the Day , can’t speak highly enough of her efforts and also the whole Kia experience at Tates .
I submitted a service request online and also via Tates Peugeot Crawley’s AI system. On both occasions I received an automated reply saying a member of the service team would be in touch to book me in – but nobody ever came back to me. Very disappointing. It makes me wonder if the lack of response is because I have the "Just Add Fuel" deal with Peugeot. Either way, this is poor service and not what I would expect from an authorised dealer.
Have been trying to contact them re servicing my DS9 for over 2 weeks.I thought they must of closed down.Have left message after message not one response.Tried a different tack and called the sales dept and again not picking up or responding to messages.So the moral of the story is if you want to purchase or service a DS9 do not bother to call Tates.
From the start to finish of ordering my sons motability car, Callum at Tates helped with every step of the way. He helped to decide which car would best suit our needs. Callum kept me informed throughout the process to let me know how my order was progressing. Once the car had arrived, and was ready to be collected, he spent as much time as I needed getting to know and learn about the car.Thanks again for all your expertise and help.
At Tates Citreon cars of Brighton we had a great deal of advice from Connor. He made it very enjoyable experience. He was in no rush and took his time in going through the working of our new car .I received a telephone call from Connor 4 days after to check everything was ok What a serviceThank you James and Connor for the fantastic service
Booked car in with Steve at Tates Citroen on old shoreham road in Portslade. I imediatley noticed that electrics for all lights were out on the entire back of car. To get fixed I had to pay £140 which I reluctantly agreed to as this problem never existed before I booked car in. After getting car back, electrics on back of car fixed, the electrics on driver window & wing screen mirrors are suddenly no longer working. Even though these worked fine before I booked them in, Steve said (without hesitation or even looking at it) that this is a coincidence and nothing to do with them (even though I explained that they have never had a fault before since I owned the car) and I have to pay another £140 to get it back in. This is appalling service and a blatant scam to get me to keep giving them money.
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For nearly 100 years, Tates Cars have been at the forefront of the motoring industry. Customers across Crawley, Brighton, Gatwick, Pyecombe and Redhill have been coming back to us time and time again to buy their new cars, vans and for aftersales services
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