Review Time
No worse purchase experience than here. Bought a string racquet, and also paid for a set of string. However, when I receive the racquet, it was unstrung with a set of string. I had to pay extra money to make the racquet work for match in two days. I bought other racquets from different online stores before. Tennis express is the only one shocked me.
No worse purchase experience than here. Bought a string racquet, and also paid for a set of string. However, when I receive the racquet, it was unstrung with a set of string. I had to pay extra money to make the racquet work for match in two days. I bought other racquets from different online stores before. Tennis express is the only one shocked me.
I bought a tennis jacket and pants warm up set on July 8. The pants shipped but no jacket. I emailed them on July 20 requesting tracking for the jacket but no reply. On July 25 I got an email saying the jacket had shipped, but on August 5 it still hadn't arrived. Sent another email and called - was told that the item never shipped and is actually not in stock. The result is that I'm stuck because I'm playing at a club that requires all white attire, I ordered the jacket a month in advance but it's not here and I'm scrambling to find an alternative. Tennis Express sent a misleading, erroneous email two weeks ago saying the item ago finally shipped when it was never in stock - very poor. I have no confidence in their truthfulness, responsiveness to customers, or ability to fulfill orders. Do not recommend.
I have shopped at TENNIS EXXPRESS for 15 years. I have spent thousands of dollars on their high quality tennis gear and rackets. If you need any tennis related equipment or clothing, TENNIS EXPRESS is the best online store available. I highly recommend TENNIS EXPRESS to all players and coaches.
Horrible Customer Service. I bought 3 clothing items from the 4th of July sale. They never sent me out any tracking number or any communications for 2 weeks. Then I had to call them to ask them for the status ofd the order. They told me that 2/3 items were sold out. I expected a cancellation of them since it's their "final sale" but they just went ahead and sent 1 item without even notifying me. Also, I had to call in them to "cancel" my "sold out" item to even retrieve a refund? Also, while I was on the phone I was asking for a return label, yet they told me you can do it online? What? I am talking to you on the phone and you know my situation. Why would I need to go backwards another 10 steps? LOL
I ordered Babolat shoes on 7/15/22 through the Shop App. I never received any shipping info or order status updates. I called 16 days later and they do not have the shoes in stock and never bothered to notify me. Terrible customer service and no communication.
I had trouble with the website and had to order via phone with an agent who witnessed the problem I had and was able to overcome the IT problem. That was on July 2, and at the end of the day on July 14, no progress has been made on my order. I know this after trying to get a response for 40 minutes from the online chat bot, and simultaneously waiting over 20 minutes for someone to answer a phone call. An agent said what I've heard on three previous phone calls, that they have had a change in computer systems, and but my racquet would be sent to a warehouse to be strung and shipped out in 24-48 hours. Last chance before I cancel my order. I just worry about getting a refund.
Tennis Express (TennisExpress.com) said they were having software issues and could not ship or complete orders. I ordered on July 2nd, 2025 and eight days later they still haven't shipped. They couldn't even send an email saying they were having issues. Folks this is not a legit company.
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Tennis Express - Rackets, Shoes, Apparel, Tennis Bags, Backpacks, String, Balls, Racquets from Babolat, Wilson, Prince, Nike, Adidas, Head, Reebok, Dunlop.
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