Review Time
Zero customer service
I’ve been trying to contact them since november after I purchased the tickets for RG and I never got a response, even if they claim for 7/7 support . And still not sure if we will ever receive our tickets.
We were initially a bit concerned because the tickets arrived only three days before the event, but everything turned out perfectly. The tickets were excellent — we had seats in Row 10, Section K3, which is a very good place to sit for the Rolex Masters. We bought 4 tickets and all of them were great. Overall, a very positive experience with Tennis Ticket Services.
Is Tennis Ticket Service a scam?We bought tickets for the Rolex Masters a YEAR ago, paid a premium price, and still haven’t received anything – no tickets, no clear update, nothing.Event is days away and we have zero proof we’ll even get in. No phone support, barely any communication.Avoid at all costs.
I made a purchase and contacted the within 30 minutes to cancel or get help. Been waiting for several days to get a respons. Nothing yet so far. No phonenumber, no chat. Just emailadress which they dont even answer. I would at least expect some sort of honest answer, not just some standar crap that will maybe come. Finally got in touch. Promised that my tickets will be delivered asap. Lets see if they are serious.
Very disappointed in the seats, which were purchased very early and as a special birthday pressie for a friend. While I got confirmation etc. did not get thetickets til 2 weeks before…. Only had day session but was unaware until well into the afternoon that we could also use these tickets for “other” courts!. No info on our tickets to this effect… heard it from my person sitting beside me…. Neither of us are into Phone Apps, and would have preferred “paper information sheet” with matches etc. it none available!….. the Qs for food were horrendous, and no where to sit comfortably to eat, so we did not buy!… they did not even serve coffee au lait, only espresso!,,,,…. Come on we are not in a third world country!!. So had one bottle Cocoa Cola for the whole day. The venue was uneven, very dark stairwells, no hand rails and too far to the exits!… my apologies but you asked for my comments…..
I bought tickets to Roland Garros 2025 just a day before the match. They appeared in my Roland Garros account within a few hours after purchase. At the entrance, I was asked to speak with customer support — I believe it’s a standard verification for tickets purchased by someone other than the attendee. After a brief conversation and some formalities, I was in.Huge thanks to Tennis Ticket Service for helping make my dream come true!
It could be scammers, I bought 5 tickets for RG 2025 and 2 of them had many problems to get in, QR code did not go thru and the 2 persons were into a office until they sign a document that stated that RG was not responsible for the sale of this tickets.I bought 5 tickets at the price of almost 400 euros and the correct price was 45 euros.watch out when buying from this people, this could be scammers as same RG officers stated.
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Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.See more
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