Name: tensordock.com
Telephone: 000000000
Rating: 1.1

Gustavo Fucilini Guest

I spun up VMs on TensorDock and immediately got “VM is not accessible / SSH connection likely inacce

I spun up VMs on TensorDock and immediately got “VM is not accessible / SSH connection likely inaccessible.” There was no usable service — no SSH access, no ability to run anything — yet credits were deducted as if everything was working.

VM IDs: f566ca09-d219-4825-8b0a-1254894855a6 and 6895d843-a2d2-4f73-bf02-d0b545b4815f (total charged ~ $5.14).

I contacted support and provided details/screenshots, but the experience was extremely disappointing due to the lack of timely human follow-up. The AI agent acknowledged that inaccessible VMs should be eligible for compensation, but my case still wasn’t handled promptly.

If you’re considering this platform, be aware: billing can continue while the VM is inaccessible, and resolution may depend on support responsiveness that I did not get.

Date of experience: Mar 02, 2026

Gustavo Fucilini Guest

1 month ago

Paying for downtime: “VM not accessible” + no human support

I spun up VMs on TensorDock and immediately got “VM is not accessible / SSH connection likely inaccessible.” There was no usable service — no SSH access, no ability to run anything — yet credits were deducted as if everything was working.VM IDs: f566ca09-d219-4825-8b0a-1254894855a6 and 6895d843-a2d2-4f73-bf02-d0b545b4815f (total charged ~ $5.14).I contacted support and provided details/screenshots, but the experience was extremely disappointing due to the lack of timely human follow-up. The AI agent acknowledged that inaccessible VMs should be eligible for compensation, but my case still wasn’t handled promptly.If you’re considering this platform, be aware: billing can continue while the VM is inaccessible, and resolution may depend on support responsiveness that I did not get.

Date of experience: Feb 05, 2026

Kevin Savic Guest

1 month ago

What a trash service!

What a trash service! Waiting more than 90 minutes to activate the deployed server and still nothing. support is inexistent! Do not waste your money . What a joke ! AVOID AT ALL COSTS

Date of experience: Jan 22, 2026

Alper Vural Guest

2 months ago

Have been scammed $5

Have been scammed $5. DO NOT use this service at all costs.

Date of experience: Jan 02, 2026

Dean Guest

3 months ago

lots of downtime with no response…

lots of downtime with no response whatsoever from customer support, avoid.

Date of experience: Nov 30, 2025

Nemo Ciau Guest

3 months ago

Trying to remove my payment method and…

Trying to remove my payment method and delete my TensorDock account was unnecessarily difficult. There’s no quick or clear way to do either, and the support team never responded to help resolve the issue. Overall, the lack of basic account-management options and the absence of support make this service impossible to recommend.

Date of experience: Nov 29, 2025

Manuel Concepcion Brito Guest

3 months ago

GPUs crash all the time

GPUs crash all the time, cannot restart the GPUs, I tried contacting their customer support, and they NEVER reply. Avoid at all costs

Date of experience: Nov 25, 2025

ADAM Guest

3 months ago

AVOID THAT SITE

AVOID THAT SITE ! ITS NOT WORKING SUPPORT ARE NOT WORKING SO IF YOU ADD MONEY STILL WORKING BUT SERWERS AFTER 1-2 DAYS ARE DONE SWITCH OFF ETC SO YOUR MONEY IT WILL BE THERE STOCK WITHOUT SERWER !!! AVOID EXTREAMLY!

Date of experience: Nov 18, 2025

ml Guest

3 months ago

Dissappointement

Easy setup, but unreliable VMs, which crash often. After stopping VMs, it is very likely that you will lose access to a GPU and you need to create a new VM from scratch.