Review Time
We recently refinanced a vehicle through a 3rd party, however, Texas Bay Credit Union were the folks who took the loan. We had access to pay it, but not full online access since the account was setup by the third party. I called today to gain access so we could see statements, make payments, see balance, etc; Ryan took the call and was fantastic to work with. He had to ask some security questions to confirm I was who I was saying I am, then he helped me to get the access we needed. He was clear, concise, respectful, and extremely helpful. Keep up the great work, Ryan! Thank you!
Ian made the daunting task of getting our first mortgage feel like a breeze. He has a way of explaining the technical details in a way that actually makes sense, and he never missed a single beat. We truly appreciated his patience and expertise. If you’re looking for a loan officer who is both professional and genuinely easy to work with, Ian is your guy!
This five star rating goes to Anna in customer service call center Fuqua location. I just want to say after getting a very upsetting phone call from Tony in that called us with this strong authoritative voice, stating it was a courtesy call, but it was everything but courteous to say the least. Quite contrary it was rude, combative, adamant, and provoking. She was at a 50 on a 100 scale,
in her execution to us. Then I meet her at 50 and took it to 100 being just as strong and direct!
Then when I told her that we did make the payment and it was showing in savings I said it was posted on the ninth. No you paid it on the 10th, in the savings, still with a strong adamant voice. She said to me that I was that I did not. I asked for manager, she said she that her manager wasn’t available. I said there’s somebody there, she then said she would transfer me over to the customer service department. Thank you Jesus that she did because that’s where we met Anna who when she first heard me she just got quiet and listen, allowing me to decompose and get it all out. Then very softly said let me verify your husband and get permission from him to speak with you then we’ll move forward.
This is when she went through seeing what happened and transferring it out of savings into payments. it was accidentally put in there she said and took care of us completely and I’m just wanting to say that Anna was the ROCKSTAR for today. Tony needs to go work at a prison and deal with prisoners, and the person that trained her too they both need to go apply at the prisons for jobs.
Anna needs to be promoted snd she needs a raise. Should the need arise to speak with me feel free to contact Mrs. Porter
281-961-4569,
Thank you so kindly.
Ryan was super helpful and patient throughout the whole process. I called regarding an issue with my mobile app and he was able to resolve it in no time! He walked me through some steps and we got everything sorted out without any hassle.
Many thanks to Jasmeen who helped me with the TBACU website.
I especially liked that not only was she expert & knowledgeable in this area, but she was so patient with me & walked me through the process.
Jasmine is certainly an asset to TBACU & one of the reasons I have stayed with TBACU for the last 50 years.
Prentasha provided outstanding service today. She was patient, knowledgeable, and took the time to walk me through recent changes in the app step by step until everything was clear. She made sure I understood what was updated and how to use it properly. I truly appreciate her professionalism and the care she showed in making sure my questions were fully answered. Texas Bay Credit Union is lucky to have her!
Called because I had fraudulent charges on my debit card. Nicholas was great in canceling the card immediately and putting me at ease. Even called Back to tell me the branch I was on route to Go Pick Up A New Card Was No Longer Printing Them So Afforded me a new location to go pick up my new debit card. Great service. Praying I don't need to contest charges.
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