Review Time
I’ve just had a new wired alarm fitted and I am really happy with the installation and app. They cleared away any mess made during the installation which is great. The app is really clear, simple and easy to use. It’s really handy getting the notifications that the alarm has been set/unset. I would recommend this company to anyone looking.
When will the new app receive updates or revert to the old version? It's truly disappointing, and it seems that many others feel the same way based on their reviews. Accessing different areas is now much harder, and every screen feels cluttered. The homepage is a complete mess. What used to be a simple swipe left or right for area selection now requires navigating through dropdown menus. In the Rooms section, sensor icons cut off zone information, making it hard to identify which zone it is. The icons don’t indicate if a zone has been locked out by the panel. Why isn’t there a list or detailed view available? Screen rotation is no longer functional either. There used to be a feedback option in the app, but it has stopped working, likely due to overuse or running out of credits. Overall, this is a massive failure! What steps are being taken to resolve these issues? Who is responsible for testing this before release? It seems a new product manager is needed.
When are you going to fix the new app or go back to the old version. it's complete crap and reading the other reviews would seem everyone else also agrees.Access to a different site is now more difficult, every screen is much more cluttered, The home page is now a joke. Selecting between Area's used to be a simple swipe left or right but now requires accessing dropdown menus. Under Rooms, Sensor icons cut off Zone info text making it sometime impossible identify which zone it is. The Icons don't show if a zone has been omitted(Locked Out) by the panel. Why no LIST or Detail view. Screen rotate no longer works. There was a feedback button in app, that stopped working, I suspect over used or ran out of credits. But has now gone completely. On the Whole, what an EPIC Fail!! - So what are you doing to fix it? - Who's testing this rubbish before you release it? - I think you need a new product manager.
It is crap as the app requires a password every time you try to disarm the alarm. We are four members in the family and the registered emailIs my wife. I can’t log in as I can’t remember the password. When you enter the pin on the panel it does not give you an option to arm part of the house. It is really crap. Don’t buy this system!
It transpires the reason for your comms issues on 17/12 was due to an issue with your Cloud service...It took you circa 21 hours to resolve...what a DISGRACE!I will leave a deserving 1* (it would be zero, if available) review should this regular, recurring issue impact me again. Time for you to get your act together.My response on 19/12:mmmm....issue started around 6pm on 17/12 and resolved around 2pm on the 18th. It was my installer that advised you had resolved your Cloud issue.....
Since the V3 upgrade when the alarm is triggered I get a critical alert message on my iPhone but no warning siren. I used to get a loud siren on my phone to warn me my alarm had been triggered so what is the point of a critical alert without a loud audible warning?
I have now broken 3 veritas 8 control boxes and 3 bell box This happen when I went to change. number 2 zone from inhibit to guard this fry the control circuit (red light of death) which fry the. Bell boxes all of them were Brand new
What has Texecom done to this new app - any upgrade is supposed to improve functionality not make it worse 🤬If you use an iPad to access the app, it would appear as a result of this upgrade the Home Screen where you perform core activity day to day (arm/disarm/part-arm) now does not allow you to scroll up down or side to side which prevents you from being able to access two of the buttons (arm and part-arm). This is madness! Where you have more than one alarmed zone/property on the same app profile, this new upgrade had (I though) completely removed the other profiles. I had to speak to my engineer who was really helpful, but it’s ridiculous where it has been relocated to - it’s almost hidden.Spoke to my engineer who agreed this update has made this worse not better. Come on Texecom, sort the basics out. Can’t see what the upgrade has done to improve anything or provide any better customer experience!
So Texecom have updated their mobile app conectivity and remote login is now with email and password. Haveing been locked out and the installer no longer contactable i call texecom eplaining that their update has caused loads of problems and could they assit? They ptomptly told me find another engineer. So i must now pay more money through no fault of mine. NO HELP AT ALL AND WARN AGAINST USING TEXECOM PRODUCTS.
Was a good system before the latest update. Now I have to go through userid, password and passcode each time I want to use it.Someone needs to get their heads out of their backsides, what cretin decided to make a good system useless?
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