Review Time
I deeply regret choosing this company, I will lay out why and know that there will no doubt be a lengthy response trying to justify each issue instead of an apology for really poor communication as the company does not take well to any valid criticism. I can assure you everything I say is true and leave it up to you to decide if you want to risk a similar experience.My first issue with the company was the lack of clear communication. From the beginning we told the first employee who is marketing executive that our move would be in June or July and she provided a quote that in the end we had to ask why we were being charged quite a bit more, she argued the quote she gave us was for March and that we had additional charges added in the end, but we clearly communicated when the move would be, she never once mentioned the price would increase.The operations manager at the company also emailed in June (one month early)regarding picking up our items that week and had us confused with another family of the same surname in different state which was extremely stressful. When I tried to communicate via email, he instead called and he used profanity on the call when he realised his mistake.We had a set pick up date in July for well over a month confirmed by the operations manager and it was rescheduled multiple times at the last minute by no request or fault of ours due to multiple logistics issues that the company had. In the end it wasn’t picked up until the day before we left the country and this caused a great deal of stress for my family and distrust. Each time it was rescheduled the operations manager was very apologetic and promised the proper truck would be sent out, not a shuttle.This is the worst part for my family because we were promised multiple times and assured (on the phone again) that we would not incur the almost $2,000 charge for the shuttle. In the end we found out on our 3rd rescheduled pick up day last minute that we would be paying it, there was never any accountability or apology for 2 different employees guaranteeing us and literally promising us we would not incur that fee and would not need a shuttle.We moved and waited and were informed twice that our shipment would be delayed, once because ‘their container had a hole in it’. This meant not having furniture and having to spend money to account for receiving our things a month later than quoted.Finally, after 3 months we were informed our things would be arriving and we would need to pay an additional moving fee for our ‘address changing’. Now let me add the context, in our initial quote we asked about not having our official address as we were in the buying process and were advised to use the closet city. Our address that they had for well over a month ended up being slightly closer to the movers on this end and has a private drive for them to park their trucks and easily move in the load. Yet we were charged around $600 for this. It was never communicated to us that this would be a possibility and actually the opposite, when we asked we were told it wouldn’t be an increase.The movers called us before arrival and told us it was the worst shipping container they had ever seen and looked like items were ‘thrown in’. They took pictures and provided them to us which I will attach to this review. Only a small amount of our items were damaged thankfully, one being a kayak which was extremely disappointing.The worst part for my family is that mistakes happen but the company have never once shown a desire to take any accountability or make any of these things right for us. Upon my initial review there was also quite the desire to have me remove it, instead of just connecting and listening to our genuinely bad experience and offering a way to make any of it right.If you are using this company, be prepared to spend at least $3,000 more than your quote, keep everything in writing via email and please do not fall for believing their word on the phone because this is the mistake we made and hope no one else has to experience.Photos are attached on Google reviews.
Ana and Jeanine made my international move SO EASY! Their prices were reasonable, they were very communicative, and they had my back every step of the way. I would absolutely hire them again, but I hope this is the last time I have to move internationally.
This move was made so easy with International Sea & Air Shipping! Niki got everything going with clear directions and incredibly quick responses. Jeanine, our coordinator, took care of guiding me through the inventory, Customs, and insurance forms- and made it fast and easy. Ronnie set up our pickup and shipping dates, to coordinate easily with the sale of our house. Team Angel, the shipping crew, was great- they were careful and respectful while being super efficient!Moving overseas is difficult. International’s team made it so much smoother and less stressful due to their communication, expertise, and caring!
International city and Air shipping did a phenomenal job preparing me for my for my move from Texas to Algeria. They helped me every single step of the way and I felt very comfortable once the container left my house until it arrived at my destination. I couldn’t be happier.
We moved from the US to Turkey. It took around 6 weeks in total. It was much more smooth than we expected. 2bd-1bth apartment that required a 20ft container. We packed most of our goods ourselves and used partial packaging for the big furnitures. It made it cheaper and partial packaging cost was reasonable. There was additional cost at the arrival customs/port but that is normal. Everything arrived in great condition and the moving staff were great in both ends. It was also almost half of the other movers in terms of price. I would prefer them again.
We contracted **International Sea & Air Movers** to pack and ship our belongings from Brooklyn, NY to our new home in Italy. We were quoted a reasonable price that included full packing, custom-built crates for artwork, and coordination with **Bliss Moving** in Italy for customs clearance and delivery, including the extra cost for delivering up one additional floor.At first, everything seemed great. Our sales rep, was personable and convincing. But once the sale was complete, the experience turned into an absolute nightmare.Our assigned move coordinator, was unhelpful from the start—slow, vague, and unresponsive. If we didn’t email her, we wouldn’t hear from her at all. Her “coordination” amounted to one-line answers that provided no real information, even though this was a life-changing international move for us.**Packing Day – April 29, 2025**The moving dispatcher, assured us he was sending the “A” squad. Instead, it took them 10 hours (not the 4 hours promised) to pack our apartment. One mover spent more time texting than packing, the custom crates we paid extra for were never built on-site (apparently they were the wrong size and sitting in a warehouse), and the team had to call in backup just to finish by 9 PM. No follow-up call from Ronnie as promised.We moved to Italy the next day with essentials for what we thought would be a **6–8 week wait** for our container. Instead, our belongings sat in a Brooklyn warehouse for **two months** with no explanation or proactive updates.**16 weeks later** we finally heard from Bliss Moving in Italy—only to be told we had to pay **an additional €1,000 in “fees”** before delivery could be scheduled. These were supposedly for splitting the load into two smaller trucks, but we were told earlier a larger truck was possible. It felt like ransom: pay the fees or you won’t get your belongings. We had already paid for delivery to our apartment, yet now there were “unexpected port fees” and “transfer fees” from Genoa to Milan—why it wasn’t delivered directly from the port is still a mystery.We paid under protest, and now, after months of living in an empty apartment on lawn furniture, we’re told delivery won’t be until **August 23, 2025**—**nearly four months** after pickup.**Summary:*** Misleading sales process* Incompetent and unresponsive move coordination* Poor packing execution (custom crates not provided)* Lack of communication for months* Surprise extra fees before delivery* Endless delays and excusesLeaving your home and moving to another country is stressful enough—**International Sea & Air Movers and Bliss Moving made it a nightmare**. I would never recommend them for any international move.Update 9/26/25Be sure to write down EVERY Thing in down to a pen cap color, my husbands watch and our Nintendo switch magically disappeared. We had full coverage BUT since these were not listed line item by line item we will not be reimbursed, but somehow my double boiler (not listed as an independent item is covered) Our 2 month old dining room table was also damaged, thankfully the Bliss moving team in Italy had it together, noted the damage and my double boiler and we will be reimbursed (minus the $500 deductible) Oh well, glad its done.
The representatives were very helpful before and during our move. Everything was handled from door to door. I provided the team with the information that they required at different stages including customs and they along with their associates handled everything. Thank you very much for all of your assistance.
If I could give it a zero rating, I would without hesitation. I contracted these services for my relocation from Massachusetts to Puerto Rico. I was informed that my shipment would be delivered to my doorstep within 30 days. However, this never materialized. After they began making excuses regarding the size of my belongings and claiming that it would take an additional 4 weeks or so, my belongings remained in storage for 3 weeks until I contacted them. They were claiming that it had already arrived in Miami and was still in a warehouse in Massachusetts. Fortunately, I was able to track one of my devices and determine its current location. Only then did they acknowledge that it was still in Massachusetts and had been transported to Miami, where it has been waiting for approximately 2 weeks. They are currently assessing the possibility of finding additional items and, if successful, shipping them.Regrettably, I was not informed of any of these developments until after I had already paid and my belongings had been collected. I had trusted that I would receive my belongings on time, and now I am in need of items that are currently sitting in the Miami heat for an unknown duration. In approximately 2 weeks, it will have been 2 months, and I still do not have an estimated date for when my shipment will be shipped or received. This is, in my opinion, a highly irresponsible situation.My coordinator only responded to every other email, but they were unable to take any action to expedite my shipment. This was despite the manager who had previously booked me faults for not being honest about the delivery date and the shipping process. All I received was a simple apology. At this point, I am desperate for my shipment and do not even know if it still exists.
Claim your business profile now and gain access to all features and respond to customer reviews.
International Sea & Air Shipping is an international moving company offering door to door services worldwide. As a top international shipping company, we provide full container service and lift van services both to and from the USA with complete documentation, custom assistance, insurance, shipping, storage and inland transportation.
International Sea & Air Shipping is Licensed by:
FMC: Federal Maritime Commission
As a NON-VESSEL COMMON CARRIER (NVOCC)
License No. 023238N
FMCSA: Federal Motor Carrier Safety Administration
USDOT. (Department of Transportation) No. 2052864
MC No. 718931
International Sea & Air Shipping is a proud member of the following Associations:
AMSA: American Moving and Storage Association
BBB: Better Business BureauSee more
affordabledallasmovers.com
directprologistics.com
abacuswindowcleaning.com
getmovingcolorado.com
bakaavans.com
krazyklean.com
bondcleanexpert.com.au
epr-callout.co.uk
jardineriakuka.com
polygongroup.com
