Review Time
I contacted the support team about a sizing guide. In many cases, a size 6 shoe can mean one thing, but it varies significantly elsewhere. If you're planning to order online, a sizing chart is essential. It should clearly indicate measurements for small, medium, and other sizes for clothing and shoes. I reached out to the support team on December 5th, expecting a prompt response to help me place an order. Now it's January 4th, and I still haven't heard back. Unless the item you wish to purchase doesn't rely on size, like jewelry, I would advise against ordering from this company. If their size Y differs from what you require, you may struggle to get a refund or exchange, especially with such delayed support responses. Just a reminder: they have yet to reply to me. Edit: This is a genuine review, and I have a screenshot of the chat with support where a representative promised to respond within a few hours, but that conversation has ended without any follow-up. Unfortunately, there's no option to submit screenshots.
I contacted the support team regarding a sizing guide. Sizing can vary greatly, so having a clear sizing chart is essential for online orders. I reached out on December 5th, hoping for a prompt response to proceed with my order. As of January 4th, I still haven't received a reply. Unless you're ordering something like jewelry where size isn't an issue, I wouldn't recommend ordering from this company. If the size you receive doesn't match your needs, getting a refund or exchange seems nearly impossible due to the lengthy response times. They haven't responded to me yet, which is frustrating. I have a screenshot of the chat confirming they would follow up within hours, but there’s no way to submit that as proof.
I placed an order nearly four weeks ago and paid for shipping, but my package never arrived. The only responses I've received have been automated and unhelpful. Instead of resolving the issue, they directed me to the delivery company, even though I paid them for shipping. It’s unacceptable that I have to track down my lost order. There’s been no refund or replacement, just repetitive replies and no accountability. I am very disappointed and will not be ordering again.
I ordered a bodysuit based on the size chart, but it arrived too large and did not match the chart. When I requested a return, they refused, claiming it wasn't defective. Their policy states returns are accepted within 30 days regardless of defect, which is frustrating.
I had a longer story but will summarize: an item I wanted was out of stock, causing my order to not process. After reaching out, the team kept me informed and offered to replace it with an upgraded item. I'm now getting more than I expected and had a wonderful experience with their service. I'm grateful for their help in resolving the issue!
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Welcome to The Cursed Closet on Trustpilot – where darkness meets fashion with a raw and emotional twist. As a clothing and lifestyle company, we infuse every thread with the power of emotion and raw energy, creating a unique experience for our customers. Our curated collection channels the depths of darkness, offering a bewitching array of clothing and accessories that speak to the rebellious spirit within. Join our community and embrace the power of alternative fashion with The Cursed ClosetSee more
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