thegiftcardshop.com

1.2
1.2 Based on 149 reviews

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Average Rating

1.2

/
5

149 Reviews

5 Star
3%
4 Star
0%
3 Star
1%
2 Star
3%
1 Star
94%

All Reviews

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Review Time

Mary M.
Card not usable online despite email delivery

The card cannot be used with online retailers, even though it was delivered via email. The phone support team was unhelpful and discourteous, leading to a frustrating 45-minute conversation with no resolution. My funds are currently in limbo, and I will have to initiate a chargeback with my bank. This feels like a total scam. Major credit card companies should reconsider their association.

1
Date of experience: Jan 06, 2026
Austin Bell
Frustrating experience with support

I made an error with my address and called just 5 minutes after placing the order, but it was incredibly difficult to get through. Once I finally did, communication was a challenge as no one spoke English. I was informed that I had to wait until the card was issued to address the issue. I called back and believe I canceled the order, but due to the language barrier, I'm not entirely sure. I requested confirmation for a refund to my card, but the call disconnected. I ordered another eCard but didn't receive the discount despite applying it. I think I've lost $106. This experience has left me very dissatisfied.

1
Date of experience: Dec 25, 2025
HC44
Gift card mishap due to damaged strip

Received a card as a gift, but when I removed the strip to access the serial number, it damaged part of the number. I reached out for assistance but it was unhelpful. I was instructed to email photos of the card, which I did. I called the next day for further support but received no assistance, and was informed it might take up to two weeks.

1
Date of experience: Dec 25, 2025
Ricky Clark
Confusing order cancellation

I bought a gift card for a family member just before Christmas. The service confirmed the purchase the same day, but then sent an email two days later stating that the order couldn't be completed without any explanation. I contacted customer support, and they couldn't find a reason either. They mentioned the email was auto-generated. I won't waste my time on this service again, especially around the holidays.

1
Date of experience: Dec 24, 2025
Kenneth
Cancellation impossible

I accidentally bought a card and tried to cancel immediately, but there was no way to do so. This situation has left me feeling distrustful of this service.

1
Date of experience: Dec 22, 2025
Shawn Long
A frustrating experience

I made an error with the address and called shortly after placing the order but had a hard time getting through. Eventually, I reached someone who didn't speak English well. I was told I had to wait until the card was issued to make changes. I think I canceled it, but due to the language barrier, I'm unsure. I requested confirmation for a refund, but the call dropped. I ordered another eCard but didn’t receive the discount I applied. I believe I've lost $106. I won't use this service again.

1
Date of experience: Dec 15, 2025
Harvey Clark
Regret not reading reviews first

I purchased two gift cards to be delivered via email, but neither arrived. I was charged, and the card issuer contacted me. How does this service continue to operate? There’s no phone support, no replies, and contact numbers seem fake. My emails have gone unanswered, and I've reported the issue. This feels like a scam.

1
Date of experience: Dec 15, 2025
Wendy B.
Money lost in a scam

My mother had $100 taken from her for two gift cards ordered from this service. It's disappointing to see innocent people taken advantage of. My dad is trying to recover the funds, but it's been a struggle. This was supposed to be a Christmas gift, and now it feels like a scam.

1
Date of experience: Dec 10, 2025
Betsy Sanders
Unauthorized charge

I had never heard of this service until a charge appeared on my bank statement for a gift card, accompanied by an email sent to an unfamiliar address. This has never happened to me before. Thankfully, I caught it quickly, but I suspect it was a test run for fraud.

1
Date of experience: Dec 09, 2025
Bertram Rogers
Card never received

I did not receive my card. The order status on the site is unhelpful, only showing 'ordered', 'processing', and 'complete.' After being on hold for 10 minutes, I was disconnected. When I called back, I was told the card was delivered and active but was not resolved on the call. I have to wait for a callback, which is frustrating.

1
Date of experience: Dec 06, 2025

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