thepetsgoods.com

4.2
4.2 Based on 78 reviews

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Average Rating

4.2

/
5

78 Reviews

5 Star
54%
4 Star
33%
3 Star
3%
2 Star
3%
1 Star
8%

Filtered Reviews

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Review Time

Malin Lindgren
My email was involved in a scam that led to an unauthorized subscription. To complete the process an

My email was involved in a scam that led to an unauthorized subscription. To complete the process and to send me a credit they demand me to write a review, done!

3
Date of experience: Feb 17, 2026
Vladimir
Mistrustful service forcing a review submission

First of all, it is unclear in what motion did we subscribe to this supplier. Once we noticed suspicious credit card charges, we investigated and found out we are transferring money into credits on this webshop. This way I was forced to order goods I did not need. But be it the case.2 stars only for the fact we actually received the items we ordered.After receiving the package, the Support Team reached out regarding some ticket/claim we had - and in exceptional cases, like ours, we will get a charge back on our card. I asked 5x for specific information about our case, but the Support Team is not sharing anything relevant. Instead, they are *forcing* me to submit this review which will then result into the chargeback.This business is very mistrustful tactics and I do not recommend you any services they offer. Stay away!

2
Date of experience: Jan 29, 2026
Sandra
Responses were very quick and Kenny was…

Responses were very quick and Kenny was very helpful in resolving my questions

5
Date of experience: Jan 26, 2026
Anelisa Ngada
Kevin helped me.

4
Date of experience: Jan 26, 2026
Violet Mabokela
Claire Is sorting out my issue

Claire Is sorting out my issue

5
Date of experience: Jan 25, 2026
Mstrzer
And now they're asking for info.

And now they're asking for info.. After I have spoken to them a few times trying to get my money back from them which was fraudulently taken from my account without my permission and still refusing to give me my money back.. No goods as I actually never ordered or even heard of this company and and now the thieves are still refusing to give me my money back.. Please do not use them they will 100% con you and steal from you if they are able too...If they do finally give me a full refund I will however remove these negative feedbacks and give them an ok one for returning my hard earn money

1
Date of experience: Jan 24, 2026
ramzi ramzi
Thanks

Really good

5
Date of experience: Jan 23, 2026
Vanessa Ščepková
This website is a scam

This website is a scam! My mom subscribed to it, she doesn't even know how. Now they charge her 50€ every 14 days. You can't cancel the subscription after doing some minor changes in the profile so you have to wait another 14 days to do it. It's a SCAM, just designed to STEAL MONEY!

1
Date of experience: Jan 15, 2026
Lala
Thank you

Thank you Emerald, Escalation Team.

4
Date of experience: Jan 12, 2026
kund
Emerald

Emerald helped me

5
Date of experience: Jan 11, 2026

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