thepetsgoods.com

4.2
4.2 Based on 78 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

78 Reviews

5 Star
54%
4 Star
33%
3 Star
3%
2 Star
3%
1 Star
8%

Filtered Reviews

Filter Reviews

Review Time

MRS DEBBIE GHAMSARY
Great service all round

5
Date of experience: Dec 12, 2025
Shanahan Haupt
Refunded my amount with exception .

Refunded my amount with exception .

5
Date of experience: Dec 10, 2025
Gregg Hookway
Customer service dealt with my query…

Customer service dealt with my query quickly and efficiently.

4
Date of experience: Dec 10, 2025
Maria
GreatSupport experience

My experience was exceptional thanks to the team’s professionalism, prompt communication, and genuinely supportive attitude. They handled my issue with remarkable tact and efficiency, making the entire process smooth and reassuring. Special thanks to Jeremy, whose dedication and problem-solving skills truly stood out. The company excels at delivering high-quality customer support. Their team is attentive, respectful, and quick to take action, ensuring that customers feel valued and understood. The clarity of their communication and the elegant way they resolve issues demonstrate a strong commitment to customer satisfaction. Continuing to maintain this level of responsiveness and care will only strengthen the trust customers place in your services.

5
Date of experience: Dec 10, 2025
Ivanreg yon
Emily don't an excellent job by…

Emily don't an excellent job by assisting me

5
Date of experience: Dec 09, 2025
Emerald helped me!

good customer service.

4
Date of experience: Dec 08, 2025
Diwanka Sewmini
Kenny team reached out to help

5
Date of experience: Dec 08, 2025
xungo
It went wrong with the pays

2
Date of experience: Dec 07, 2025
Mark M
Scam

Scam - do not trust this company. Completed a ‘supposed’ review for Costa Coffee and paid p&p for a Yeti mug but was enrolled into a subscription not advertised nor did I want. Thieves!

1
Date of experience: Dec 06, 2025
Marie
Satisfied

Id made a mistake, hopefully Emerald have solved my problem and refunded me the money taken from my account, thank you

4
Date of experience: Dec 06, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More