thepetsgoods.com

4.2
4.2 Based on 78 reviews

...

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Average Rating

4.2

/
5

78 Reviews

5 Star
54%
4 Star
33%
3 Star
3%
2 Star
3%
1 Star
8%

Filtered Reviews

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Review Time

Amanda
Really easy to deal with

Really easy to deal with

4
Date of experience: Dec 05, 2025
Lotte
Bad Company but got refund

Bad Company Takes your money!They took over 100€ from my account🚨🚨🚨🚨Update 9th December I got my money back for the membership (I did not know was a monthly payment thing)Read the full thing that comes with the email I did not think I was buying a membership but a Lego box for Christmas and all off a sudden I had a membership to something I did not want. But as said ALL IS GOOD I got my money back.

1
Date of experience: Dec 05, 2025
Mr David  Van
Its was good site but not for me.

Its was good site but not for me.When I email to cancel the Escalation team response quite quickly to help me with this...thank you!

5
Date of experience: Dec 01, 2025
Paul CHAIGNEAU
super service client

super service client

5
Date of experience: Nov 29, 2025
Jeanette wright
I'd made a mistake and requested a…

I'd made a mistake and requested a refund of the amount taken from my bank, I received an email and they said they would refund my money once I gave a review,.

4
Date of experience: Nov 28, 2025
Veronika Kolesárová
Great fast service

5
Date of experience: Nov 27, 2025
Debra Jayne
Thank you so much.

I was very grateful to The Pets Goods who sorted out a problem that I had very quickly and efficiently. Nothing was too much trouble. The live chat was so easy and I got an answer immediately rather than having to wait for an email to reach them and for them to then have to email me back. Thank you to Emerald and your team.

5
Date of experience: Nov 24, 2025
Ann B
Thank you for emailing me to get a…

Thank you for emailing me to get a refund.

5
Date of experience: Nov 24, 2025
MISS HANNAH CLARKE
Very fast to respond

Very fast to respond, polite, courteous,Lovely company

5
Date of experience: Nov 24, 2025
Lina Andersson
Fast service

Fast serviceNice people to talk toAnd Nice geting my money backNo hard feelings

5
Date of experience: Nov 21, 2025

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