Review Time
I would give zero stars if I could! I have been charged for three boxes and haven’t seen one of them. I have contacted them and haven’t heard back from them. I am out that money and pissed bc it was originally a Christmas gift. Sorry I just realized I have paid for 4 boxes and haven’t received any of them!!!!
This company is creating shipping labels and never actually sending off the package itself. Therefor you can’t even make a claim with them or USPS because neither of them have said “packaged”. They are a complete scam and waste of money and I hope karma gets them
So far I’ve been extremely dissatisfied with Pokenest. Pre ordered surging sparks over a month before release, was excited because the site says “be the first to receive new product” and “preorder items will ship by release date” but that’s been the complete opposite of my experience. I’ve reached out to them multiple times, received only one email stating it was suppose to ship by Tuesday the nov 12th, today is now the 17th and I still have received no update. I have three emails sent with no response since the initial response and I feel like I may never receive my product. Was very excited to open these with my wife and kids close to release date but now I’ve had to continually lie to them saying it’s coming, should arrive soon. When I have no idea what’s going on. Ended up buying a few booster bundles from GameStop just to give the kids something to open. I get delays happen but your communication is by far the worst of any Pokemon site I’ve ever ordered from. Definitely avoid this seller no matter what deals they are running. Wish they seemed to care about their customers but they do not. If I could rate it 0/5 I would…Just wanted to add to it in regards to the comment, I placed my order October 12th, and received my product December 11th. Release date was Nov 8th. The response proves that lack of care even more. At least in the end, I did receive my product.
I've been trying to contact them about a pre-order. That I was suppose to receive last month.They've said it's been shipped but when looking up tracking number, usps hasn't received it.And I'm currently having the same problem with another order from them.
So angry with this company! I have had a subscription for 6 months now and have received NOTHING. Every month my payment is taken out and every month nothing. No phone number to cal AND no answer to email or online chat! Don’t buy from these people as there is no way to resolve any issues with no ability to phone and talk to a living person!
I have 2 orders and it has been about a week. i have sent multiple emails asking about my order no communication whatsoever. Will update review when resolved.Update- they finally got back to me and was given a time line to receive my orders . Hopefully the 2-3 week wait time will be worth it. Update 11-4 -24 received both my $150 and $280 mystery boxes. Absolutely dissatisfied they gave me 6 slabs and a couple packs. ALL 6 SLABS WHERE THE SAME POKEMON .how can a mystery box give 6 slabs of non holo junk??? Not even 1 cool card. So much for mystery when every card is a damn houndoom. Will never buy from here again. Don't waste your money with this seller.
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