thepools.com

3.9
3.9 Based on 21 reviews

Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now...

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Average Rating

3.9

/
5

21 Reviews

5 Star
70%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
26%

All Reviews

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Review Time

Cedric Mack
The customer service team consistently impresses with their excellence. However, the website's outda

The customer service team consistently impresses with their excellence. However, the website's outdated design and challenging navigation are unfortunate drawbacks. I would certainly visit more frequently if these issues were addressed.

5
Date of experience: Jan 25, 2026
Marcus Barnes
Prompt and Helpful Responses to Technical Queries

Questions regarding technical issues and membership information were addressed quickly and effectively by the support team. Engaging with real agents is always more beneficial than receiving automated responses that may not be applicable.

4
Date of experience: Jan 10, 2026
Marianne
Impressive game variety and support

I'm quite impressed with the platform as they provide a great selection of low RTP casino games that lead to significant payouts. The support team was exceptional today when I hadn't received my weekly free spins and they quickly resolved the issue.

5
Date of experience: Jan 04, 2026
Rhiannon
Appreciative of the site's variety of games

I'm thankful for the platform as they offer a wide range of low RTP casino games that provide excellent winning opportunities. The support team was fantastic today when I faced an issue with my weekly free spins, and they helped me resolve it.

5
Date of experience: Jan 04, 2026
Venus Coleman
Quick and effective service resolved my issue

The service was quick and resolved my problems effortlessly, very helpful overall.

5
Date of experience: Jan 03, 2026
Jade Harris
Outstanding customer support

The customer service was exceptional.

5
Date of experience: Jan 03, 2026
Harmony Powell
Incredibly helpful, thank you!

Incredibly helpful indeed, thank you so much for your assistance.

5
Date of experience: Jan 02, 2026
Pleasant customer service experience

Very good customer service, very helpful and courteous.

5
Date of experience: Jan 02, 2026
Brandy Reed
Helpful and skilled customer support

Good customer skills and very helpful. Polite too.

5
Date of experience: Jan 01, 2026
Derrick Cook
Prompt response to my withdrawal inquiry

I reached out via email about a withdrawal, and the representative responded immediately, processing it right away.

5
Date of experience: Dec 30, 2025

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Business Details

  • Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes.


    As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players.


    Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week.
    Join thousands of players who love our mix of skill, tradition and unbeatable value.

    Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.See more

  • email Support@thepools.com
  • language https://www.thepools.com

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