thesolesupplier.co.uk

4.4
4.4 Based on 161 reviews

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our d...

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Average Rating

4.4

/
5

161 Reviews

5 Star
83%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
12%

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Review Time

Ordered trainers and received them in…

Ordered trainers and received them in 3-4 days. Great service - I highly recommend them.

5
Date of experience: Oct 03, 2024
staikdisaou
Every feature of this app is on point!

This app is great for anyone who’s remotely interested in sneakers/shoes!The restock monitors are amazing. I personally use it to buy all my pairs, and also sell a lot of pairs too.The low marketplace fees mean buyers get higher payouts and sellers pay lower prices.Highly recommend, taking checking it out before you purchase on any other aftermarket sites!

5
Date of experience: Oct 03, 2024
Gertrude
I can honestly say this company have…

I can honestly say this company have one of the best customer services I’ve experienced. Issue with the delivery company. I contacted customer services and in less than 24 hours the issue was sorted. They were polite and helpful. 100% recommend.

5
Date of experience: Sep 30, 2024
Ryan P.
Quick delivery and good tracking links

5
Date of experience: Sep 29, 2024
Adam Morgan
Order has not been sent out

Order has been cancelled once, sure its about to be cancelled again. Received minimal communication.

1
Date of experience: Sep 27, 2024
Coraline Turner
Issue with duplicate order resolved…

I had an issue where a duplicate order got placed due to an error on the app, I’d emailed customer services & the most helpful lady - Caitlin, resolved my issue within a couple days. Just needed to send proof of order numbers/details of transactions and they cancelled one, the shoes I did order came practically the next day. Great company to actually HELP you out and resolve your issue super quick.

5
Date of experience: Sep 26, 2024
Taylor Barnes
Amazing service

Amazing service. Received parcel next day even though I ordered standard shipping. Will definitely be using their service again.

5
Date of experience: Sep 20, 2024
Loraine Howard
Great customer service and delivery

Shoes were delivered in a day after purchase and the customer service are perfect the shoe box was damaged and they offered a full refund to send the shoes back or a 10% refund which is great and a lot better than most companies.

4
Date of experience: Sep 19, 2024
Darvin Bell
Have what you want & are really fast.

I searched an exact style, colour & size on Google. Unlike every other company which came up, The Sole Supplier was actually able to provide the item that I wanted & I received the trainers the next day.Hassle free, I was updated with my order status & really fast service.

5
Date of experience: Sep 18, 2024
Emily customer service

I had an issue with a missing package, and Emily from Soul Supplier went above and beyond to help get everything sorted. From the start, she was incredibly responsive, attentive, and genuinely invested in resolving the problem. She kept me updated throughout the entire process and made sure I was never left in the dark. Emily’s professionalism and dedication to customer service truly impressed me. Thanks to her, what could have been a stressful situation was handled smoothly, and my package was recovered. I couldn’t be more grateful for her help—she’s a real asset to the team!

5
Date of experience: Sep 18, 2024

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Business Details

  • The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts.

    Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.See more

  • email info@thesolesuppplier.co.uk
  • language https://thesolesupplier.co.uk

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