thevoipshop.co.uk

4.8
4.8 Based on 18 reviews

The VoIP Shop is a leading UK-based VoIP phone system provider, helping businesses of all sizes modernise their communication with cloud-based business phone systems, enterprise phone systems, and AI-powered VoIP solutions. Based in the UK, we deliver re...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.8

/
5

18 Reviews

5 Star
94%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
6%

All Reviews

Filter Reviews

Review Time

Fern Long
Consistently Exceptional Support Experience

I’ve contacted the representative multiple times, and each interaction has been outstanding. The overall support team has also provided excellent assistance. With over a decade in telecoms, I can confidently say that this service and its representatives are truly impressive. They are knowledgeable, responsive, and reliable. This review is unsolicited — just giving credit where it’s deserved.

5
Date of experience: Jan 23, 2026
Shaun
Outstanding assistance from the support team

I’ve reached out to the representative on several occasions, and they have been exceptional every time. The broader support team has also been impressive. With over 10 years in telecoms, I can affirm that this service is genuinely top-notch. Knowledgeable, responsive, and reliable. This review is unsolicited — just acknowledging their great work.

5
Date of experience: Jan 23, 2026
Bradley Lewis
Fantastic experience with the representative!

The representative was fantastic! They addressed all my concerns and made me feel confident in selecting this service as my business phone provider.

5
Date of experience: Jan 09, 2026
kiki97122
Excellent overall experience

I had a great experience overall. The service was quick, and the team, especially one representative, was very helpful, responding to all queries promptly. I would definitely recommend them.

5
Date of experience: Dec 19, 2025
Martina Fisher
Premier VoIP Provider in the region

Having worked with this service for several years for our mobile and FTTP needs, we recently transitioned all our telephony services to them. The previous provider was unhelpful in trying to hinder our number porting. The team here went above and beyond to restore our service fully and swiftly. This service stands out in the sector, truly a premier VoIP provider. We highly recommend them.

5
Date of experience: Dec 18, 2025
Alanna B.
Top-notch service from beginning to end

The service was top-notch from beginning to end. The onboarding process was excellent, and the representative answered all our questions swiftly and clearly.

5
Date of experience: Dec 16, 2025
Oswald
Exceptional Customer Service

I dealt with a representative on several occasions, and they provided superb assistance without any delays. I would definitely recommend this service.

5
Date of experience: Dec 08, 2025
Ælfweard
Exceeded our expectations - AMAZING service and support

Highly recommend! We moved multiple lines from a previous provider, and this service has been excellent from start to finish. From the initial quote to setting up the service ahead of number porting, everything was superb. Customer service is always prompt, and nothing seems too much trouble. They follow up on queries and get back to you as promised. The phone service is outstanding, a fraction of the previous costs, and perfect for our small business with employees in different locations. I just wish we had switched sooner.

5
Date of experience: Dec 08, 2025
matVD
Smooth transition to this VoIP provider

We recently transitioned to this VoIP provider and encountered an issue early on; the initial solution didn’t meet our needs. Support responded promptly, suggested a better approach, and implemented it incredibly fast. Prices are competitive and clear. Special thanks to our dedicated support engineer for excellent assistance and communication.

5
Date of experience: Dec 03, 2025
Sophie J.
Excellent service all around

We've been using this service for our business phone lines for a while now, and I can't fault the service. The initial onboarding was exceptional and continued to impress. Always quick to respond and provide technical support as needed. One representative was always cheerful and resolved our issues swiftly. Highly recommend.

5
Date of experience: Nov 26, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The VoIP Shop is a leading UK-based VoIP phone system provider, helping businesses of all sizes modernise their communication with cloud-based business phone systems, enterprise phone systems, and AI-powered VoIP solutions.

    Based in the UK, we deliver reliable VoIP phone systems tailored for small businesses, multi-site enterprises, and remote teams across the country. Our solutions include cloud PBX, AI answering services, auto-attendant systems, and CRM integrations, all designed to improve productivity, call quality, and customer experience.

    We specialise in enterprise-grade VoIP systems built for scalability, cost efficiency, and flexibility. Whether you’re a growing SME or a large organisation, our UK-hosted VoIP phone systems provide advanced features like call recording, voicemail-to-email, real-time analytics, and Microsoft Teams integration.

    With 24/7 UK-based customer support, free setup assistance, and affordable monthly plans, The VoIP Shop makes business communication simpler, smarter, and more connected.

    Explore our range of business phone systems today or get a quote at www.thevoipshop.co.uk.See more

  • email support@thevoipshop.co.uk
  • call 03301241818
  • language https://thevoipshop.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More