Review Time
What I like most about Safaricom is its unmatched network coverageβthey genuinely reach every corner of Kenya, and moves like tokenised Wi-Fi and prepaid fibre show they're trying to innovate for customer flexibility. What I dislike is how often profit seems to trump fairness: customer support is frustratingly opaque, data policies change without clear notice, and M-Pesa fraud disputes often leave victims feeling blamed rather than protected. The Fuliza issue where money sent by mistake is automatically swallowed to pay someone else's loan feels fundamentally wrong and is rightly being challenged in court. To improve, Safaricom needs to match its world-class infrastructure with equally world-class transparency and empathyβclearer communication on policy changes, actual human support during fraud cases, and fixing unfair systems like the automatic Fuliza deduction. They're doing well on technology and expansion, but they're failing on trust and fairness.
What I like most about Safaricom is its unmatched network coverageβthey genuinely reach every corner of Kenya, and moves like tokenised Wi-Fi and prepaid fibre show they're trying to innovate for customer flexibility. What I dislike is how often profit seems to trump fairness: customer support is frustratingly opaque, data policies change without clear notice, and M-Pesa fraud disputes often leave victims feeling blamed rather than protected. The Fuliza issue where money sent by mistake is automatically swallowed to pay someone else's loan feels fundamentally wrong and is rightly being challenged in court. To improve, Safaricom needs to match its world-class infrastructure with equally world-class transparency and empathyβclearer communication on policy changes, actual human support during fraud cases, and fixing unfair systems like the automatic Fuliza deduction. They're doing well on technology and expansion, but they're failing on trust and fairness.
This is the worst network provider in Ethiopia , even worst than Ethiotelecom. I will not recommend this for anyone who wants a fair internet usage. Especially the unlimited package.π‘π‘π‘π‘ after some days of buying the unlimited package the network will block your internet usage to 125kb/sec, they call it fair usage policy. What are we gone do with 100kb/sec π€π€π€. α₯αα° α³ααͺ αα΅ααα α α°αα«α αα΅ αα¨α α ααΌ α αα αα€ α¨ Ethiotelecom α ααα α α΅αα«α ααΈαα€ α α°αα α αααα²α±α α₯αα³α΅ααα©α΅ α 15 αα αα΅α₯ 100kb/sec α α΅ααα αα α¨αα«αα±α£αΉα’ α₯α΅α°ααα€ α₯α³αααααΈα αα¨α΅ααΉ ααα°α α αα°ααα£ fair value usage α₯αα α«αααα·αΉααα’
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