Review Time
Shipping took much longer than expected. When my shoes finally arrived, I was away and couldn't try them on. By the time I returned, the return period had ended, and I was unable to send them back. I reached out to the company but received no reply. I cannot recommend this service.
I ordered two pairs of shoes for $420 eight days ago, and they charged my card immediately. I haven't received any updates about shipping since the order confirmation. When I called, they couldn't provide any information and mentioned delays. I needed these shoes for medical reasons, and their response felt incompetent. They later confirmed the shoes were out of stock, which was infuriating. I was told they couldn't call the warehouse, only email, and I had no idea how long that would take. This experience was frustrating, and I won't order from them again.
I ordered the short boot, and I don't think it's worth the original $90 price or even the pre-Christmas sale price of $74. Now they're around $60. The construction is solid, made of suede, but the lining is a poor-quality fake fur. While the boot provides some support, it's quite short and barely covers the ankle. I wouldn't purchase these again and believe they should be priced around $40.
I'm still trying to get a refund for a return. All I've received are automated responses. I wish I had read the reviews before ordering! The shoes arrived in the wrong size, and this company should be reported. I'm still waiting for my refund and regret ordering from them.
I have previously bought shoes and been satisfied, but after returning some recent purchases, I no longer wish to receive promotional emails or texts. I get daily messages, which is quite annoying. I called a few months ago to have my name removed, but nothing changed. I called again and received fewer messages for a while, but now they're back. What do I need to do to stop these promotional communications?
I ordered shoes that are now lost in the mail. Initially, they were with one carrier, but customer service says they're with another. Instead of issuing a refund, I've been going back and forth with representatives, asking for either a replacement or a refund. All they've offered is a 10% off coupon for a future purchase. Please avoid this service; they take no responsibility.
The shipping took several weeks longer than anticipated. When my shoes finally arrived, I was out of town and couldn't try them on. By the time I returned, the return window had closed, leaving me unable to return them. I reached out to the company for assistance but got no response. I wouldn't recommend this service.
I placed an order that took five weeks to arrive, despite promises of 5-7 business days. After contacting them four times for an ETA, I canceled the order, but they shipped it anyway. I wanted to return the shoes since they arrived late and didn't fit, but I have to pay for return shipping even after canceling. I will never use this service again due to their poor customer service. Beware, as their support is mostly AI, not real people. I disputed the charge and returned the shoes. Shop elsewhere.
I'm surprised by the negative reviews. Every time I order from this company, my experience has been positive. I ordered four pairs of shoes recently, and they shipped the next day, arriving quickly. One pair didn't fit, but I was able to exchange it easily with prompt assistance. The representative was professional and kind. I highly recommend this service for its prices and customer support.
I ordered sandals and was advised to size down due to the shoe running large. I did size down, but the shoes arrived too big. When I called to return them, I was informed they were a clearance item and couldn't be returned. Since the company doesn't have physical stores, they should have a better return policy for items that don't fit. Now, I'm stuck with shoes I can't wear, which is very disappointing.
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