Review Time
One of the worst companies I've had the pleasure of dealing with in recent memory. I ordered a pair of Ray Ban sunglasses and Edel Optics incorrectly sent me a pair of prescription glasses. After a bunch of back and forth emails and requests (being asked to physically send photos of the glasses that arrived), Edel Optics were able to finally concede the glasses were incorrect. When I asked for a refund, Edel Optics informed me that I must first create a return and only when the glasses arrive back at their HQ, they can then submit my return. I informed them I needed the money asap as these sunglasses were specifically purchased for a holiday in a few days, paired with the fact that I physically cannot see out of the prescription glasses they sent me and nope - 0 help or compensation offered.
Avoid if possible, I guess theres a reason they're slightly cheaper than other companies offering the same products - avoid the hassle and go with a reputable brand/company and save yourself the headaches dealing with Edel Optics.
One of the worst companies I've had the pleasure of dealing with in recent memory. I ordered a pair of Ray Ban sunglasses and Edel Optics incorrectly sent me a pair of prescription glasses. After a bunch of back and forth emails and requests (being asked to physically send photos of the glasses that arrived), Edel Optics were able to finally concede the glasses were incorrect. When I asked for a refund, Edel Optics informed me that I must first create a return and only when the glasses arrive back at their HQ, they can then submit my return. I informed them I needed the money asap as these sunglasses were specifically purchased for a holiday in a few days, paired with the fact that I physically cannot see out of the prescription glasses they sent me and nope - 0 help or compensation offered. Avoid if possible, I guess theres a reason they're slightly cheaper than other companies offering the same products - avoid the hassle and go with a reputable brand/company and save yourself the headaches dealing with Edel Optics.
Do not order from this company. I placed an order last Thursday and paid for express delivery. My order has not been received yet when I reached out to the company they said I can return item for refund but I haven’t even received the item to return? Absolutely no help to contact shipping.
I ordered a pair of Prada sunglasses from Edel optics. It took 10 days from order to receipt which was okay. On arrival, the outer box was pristine (so no damage in transit) but the Prada box was split from top to corner, the Prada leaflet was crumpled, and the glasses had a small scratch on the lens. Simply put, the glasses were not new. My guess is that they were returned from someone else, and just put directly out for sale without checking the condition. Whatever the reason, sending out a product like that is not good. I returned them. That's the bad part. The good part is, their ease of return, and communication in general is as good as I've encountered, and I had absolutely no issues with the process. The refund was quick and hassle free. On authenticity.....I've since bought the same pair from Prada themselves, and the pair I received from Edel looked identical, so I've no reason to think they aren't authentic. Make from all that what you will. Hope it helps someone make a decision on this company.
I was a bit worried because I only found a handful of poor reviews *after* I purchased from them a rather expensive set of sunglasses. A 25% discount was then too good to be true!The item arrived today. Perfect condition, well packaged, the provided sunglasses case fits perfectly, etc.Definitely will come back next time.
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Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices.
If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!See more
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