thewarehouse.co.nz

1.7
1.7 Based on 20 reviews

...

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Average Rating

1.7

/
5

20 Reviews

5 Star
9%
4 Star
0%
3 Star
9%
2 Star
9%
1 Star
73%

All Reviews

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Review Time

maxiknix
Quality is below par. Clothes, kitchenware, bedding electric. Nothing I have bought is worth the dol

Quality is below par. Clothes, kitchenware, bedding electric. Nothing I have bought is worth the dollars I spend. I'm disappointed it is a New Zealand brand. When did NZ quality drop to non existent.

1
Date of experience: Feb 13, 2026
adrifail1321
Extremely Disappointed with My Purchase

I bought two shower gloves, and they were quite expensive. When they arrived, I was let down. Had I seen them in a store, I wouldn't have made the purchase. The online platform is not one I will consider again for shopping. I strongly advise others to buy in-store instead of using this online marketplace.

1
Date of experience: Dec 08, 2025
Wilbert Long
Disappointing Purchase Experience

I bought two shower gloves that were quite expensive, and I was really let down when they arrived. Had I seen them in a store, I wouldn't have bought them. I won't be returning to this online platform for future purchases.

1
Date of experience: Dec 08, 2025
Isabella Butler
Numerous Issues with Customer Service

I've had several problems with this company. They show no remorse for poor service or defective products, and they don't respond to emails. It's clear why fewer people are shopping here now compared to before. Overall, my experience has been very disappointing.

1
Date of experience: Nov 29, 2025
Wyndham Barnes
Frustrating Online Order Experience

I placed an online order on Friday, expecting a few items to be ready for pickup by 6 PM that same day. It's now Sunday, and the order is still in progress. Why advertise same-day collection if it's not feasible? They really need to improve their service.

1
Date of experience: Nov 28, 2025
Naila Brown
Twice Failed Delivery with No Compensation

I experienced two failed deliveries for the same purchase. I ordered a plastic storage bin, but the lid was cracked upon arrival. They sent a replacement, which was also damaged during delivery. After requesting a refund, they said it would take up to 5 days, which is frustratingly slow. They offered a small compensation after I asked, which felt inadequate given my past spending. I won't shop here again due to poor delivery and customer service.

1
Date of experience: Nov 26, 2025
Unpleasant Experience with Staff

During my visit to a local store, I was very disappointed by the behavior of a staff member. After placing my items on the counter, she rudely demanded my shopping basket and made a disrespectful comment. Even after I completed my transaction, she continued to complain about me to the next customer. I won't be returning after this experience.

1
Date of experience: Nov 25, 2025
DP38
Mixed Experience at Different Locations

The store in Albany is great—well-organized and pleasant to shop in. However, the Silverdale location is poorly laid out, and even the manager seemed unaware of stock levels. I wanted to buy more of my Albany purchases but won't return to Silverdale due to poor customer service.

3
Date of experience: Nov 22, 2025
Angelina Parker
Great Experience at the Whanganui Location

I really enjoy shopping at the Whanganui location and have no complaints at all.

5
Date of experience: Nov 05, 2025
Macy
Cancellation Request Ignored

I tried to cancel my order shortly after placing it. They claimed to have contacted the merchant for confirmation, but later I received a shipping notification. It seems they didn't even attempt to process my cancellation. Very frustrating.

2
Date of experience: Oct 27, 2025

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