Review Time
Have been a customer of WP for many years -(10?) and in the last years every order with them is now delayed / cancelled by them at short notice.
This latest order was booked for Thursday, then moved to Friday (we had to chase) - then moved to the following Monday and a promised weekend confirmation didn't happen, so I strongly suspect our oil isn't coming today either. Doesn't matter whether you book with Alex or Romesh - both are as unreliable as the other. What has happened to this compnay?
Have been a customer of WP for many years -(10?) and in the last years every order with them is now delayed / cancelled by them at short notice. This latest order was booked for Thursday, then moved to Friday (we had to chase) - then moved to the following Monday and a promised weekend confirmation didn't happen, so I strongly suspect our oil isn't coming today either. Doesn't matter whether you book with Alex or Romesh - both are as unreliable as the other. What has happened to this compnay?
Can’t give a lower rating unfortunately.This company is everything a company shouldn’t be.Used them in the past for 20yrs+ but changed when they started to be uncompetitive.Thought I’d give another chance and so placed an order with them at a competitive price.Big mistake.After waiting 2 weeks for delivery and chasing them 3 times I finally get told yesterday it was coming today.So having waited in all day I chase again only to be told they can’t give me a date… what?This company has serious management problems.Do not use if you don’t want to run out of oil.
A heating oil delivery this morning. The driver arrived earlier than expected and left everything tidy before I came to open farm gates etc. Didn't know there was a delivery until I checked the tank!Have bought heating oil and fuel for Bioplex Ltd from Wessex and now WP Group since 1997. They continue to provide outstanding service at a reasonable price.
They never deliver on time, constantly break promises, their line is we are having Operational Issues every time. Takes a least a week to reply to emails. Having been let down on 3 occasions, they will not get a chance to make it a fourth.
Generally the service is fine but I do have to ring to get a price, despite being a customer of over 30 years. I have a monitor to transmit the oil level but sometimes it gets a bit closer to need that I would like. Very pleasant telephone people who always come back and give me information I request.
We are a care home provider with an oil supply contract with WP Group with telemetry yet again we have run out of oil. The companies website says they cab supply in an emergency but do not provide any contact details. The service they provide is incredibly poor. If we operated our business with the same lack of customer care or focus we would be closed down. Incredibly disappointed.
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WP Group is a leading supplier of high-quality fuels and sustainable solutions to customers in the construction, transport, aviation, marine, agricultural, and energy sectors.
As one of the UK’s fastest growing and most progressive fuel companies, we have a responsibility to pioneer new and innovative solutions in the way we service our key markets and customers. We are passionate about fuelling change for a more sustainable and efficient future. We take an innovative approach to fuel management and deliver a comprehensive range of high-quality fuels and sustainable products, technologies, and services across the UK.
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