Fae Leah

Happy with my experience…the wood bundle was delivered within a couple days of ordering, the deliver

Happy with my experience…the wood bundle was delivered within a couple days of ordering, the delivery man was helpful with getting purchase into my shed and the fuel burns well!

MP

Thrilled to have found this fuel solution this year.

I'm thrilled to have found this fuel solution this year. The quality is outstanding, and I'm impressed by how simple it is to ignite and keep the fire going—my son can manage it now too. We're using o...

Nicholas Foster

Great team, product and service.

I got times and dates wrong for a collection at the Dublin Warehouse, but Gennady couldn't have been more helpful or friendly, despite me cutting in on his busy delivery schedule.

Judith Ross

Fantastic company

Fantastic company! Great service and very courteous. Even changed my delivery at very short notice (few hours) to convenience me. This is my third delivery. Delivery guy Lukasz couldn't be more ob...

Rodger Wilson

Flawless service

I’ve used Ecofuel’s service several times now. Just taking a delivery early this morning. In my opinion, almost flawless, so friendly, great product. They said they would deliver 8am when I wasn’t hom...

Amber M.

Very easy to order

Very easy to order. Delivery was so simple. The briquettes make such a lovely fire so easily with almost no ash. Brilliant. I will be buying these again.

Cecil Bell

The Shell Go+ rewards system is complete rubbish

The Shell Go+ rewards system is a complete waste of time - unless perhaps you are a consumer of processed foods.I fill up my cars when they require it and that means a hefty £100+ for which I receive...

Rosalind Howard

Shell garage A11 near Route 11…

Shell garage A11 near Route 11 Attleborough. Tried to use air pressure machine, couldn't get it to work, asked staff who confirmed it was working and could take payment using card etc. Said its not wo...

Gabriel Rogers

Shell Energy

Shell Energy: A Customer Service Nightmare at Pershore GarageShell Energy, a name synonymous with fuel and convenience, recently provided a far from convenient experience at Pershore (WR10 2DT) garage...

Kazuzan

Shell Tiptree

Shell Tiptree, not only over priced but now in the business of trying to scaremonger pensioners into “failure to pay” fines when they have clearly paid what was asked of them. Disgraceful behaviour I...

Miranda Brown

Shell petrol station in sale manchester

Shell petrol station in sale manchesterThese both petrol station are scamming money out of the public with over price charging to RRP the staff blame it on shell cigarette £3 more expensive than a co...

Mia Harris

Shell (KETLEY, TF15DY). Bad management

The owner of Shell (KETLEY, TF15DY) was threatening the worker at the till in a bad way if he would accept my Yodel parcel because of the size of it. I said I am going to complain to Yodel about it an...

Norman Clark

Exceptional Support from the Representative

I had the pleasure of working with a fantastic representative who truly went above and beyond to assist with a challenging delivery. Thank you for all your help.

Kristin S.

Exceptional customer service

I switched over to Compass (Northampton) a few years ago and can say the customer service experience is exceptional … from John who delivers the oil to the ladies Jess and Ruth in the office. Oil is c...

_xXari27PvPXx_

Disappointing service, prioritizing fees over customer relationships

I am extremely disappointed with my recent experience. Along with their cohorts at Boiler Juice, this company seems to prioritize a £40 failed delivery charge over building meaningful relationships wi...

Louis Clark

Top notch competitive prices and customer care…

Trev always gives a competitive price in comparison to other companies, as well as getting it delivered as quickly as possible. I have run out a few times over the years as I have a faulty gauge, and...

naito007

Jess at Compass Energy has been an…

Jess at Compass Energy has been an absolute saviour. When I ran out of oil she was incredibly helpful and professional. Even managed to get the delivery ahead of schedule. Great service and price.

Marcolos53

Fantastic service and I will definitely…

Fantastic service and I will definitely be recommending Compass to family and friends

terry keating

different from other companies, they email over with photos of your deliveries, did this order by bo

different from other companies, they email over with photos of your deliveries, did this order by boiler juice a nightmare, but got the delivery in 2 days, and lady there explained the way they operat...

Sue

I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of prog

I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of progress and payment etc. via email. I was a bit concerned as the 'pending' payment for the oil had dis...

Richard Morgan

Dishonest. Unreliable and can’t be trusted

Dishonest, unreliable, not trustworthy, Do not use this company, Two days I sat waiting for these people to turn up ,and surprise surprise they didn’t , they don’t inform you, they don’t tell you anyt...

Léa Vincent

HCPL Review

Excellent Service

superfreestyler94

Outstanding service

Cannot fault New Era; friendly staff, quick service and they always go above and beyond to get deliveries to us on time no matter the situation or location. We've dealt with them for several years now...

Woodruff Wright

Beware of fees for claimed missed delivery

Delivery doesn`t arrive on day specified. Give benefit of doubt they maybe busier than expected so just wait few more days, still nothing, not even a courtesy call. Phoned them a week later to be told...

robinzoo200538

Always cheerful drivers, no matter the weather!

The drivers consistently bring joy and positivity, regardless of the conditions. They occasionally navigate obstacles blocking access to the tank, and during my two years of health challenges, they ev...

Clare

Friendly and Professional

Easy to order.Friendly and professional

Duncan

Order placed via telephone

Order placed via telephone, easily and with a knowledgeable staff member. Delivery arrived on the agreed date and at the expected time. Driver entered and left tank area professionally. I wi...

calum

Top up

Fuel delivery came without me worrying about when should order or what left in tank Toped up and all good Thank you

Fiona MacDonald

Fuel was delivered before the date…

Fuel was delivered before the date stated.

Doug Farrell

I ordered through the local number as I…

I ordered through the local number as I find the national one takes too long to get to the ordering point. The operator was friendly, polite and efficient and I placed my order without any difficulty....

Helen Miller

Called Stacey Cousins our account manager as we needed an emergency delivery ASAP, Stacey again was

Called Stacey Cousins our account manager as we needed an emergency delivery ASAP, Stacey again was able to deliver and get our order out the next day. A* service yet again :)

Amy Smith

Exceptional service all round

We have used Tate Oil for three years and have had exceptional service since the start. Ben King always answers email/phone calls in a timely fashion and always does his best to accommodate our needs....

Kingwell

Great experience with Tate Oil

Great experience with Tate Oil. They jumped straight onto an urgent delivery for us.

SARAH NOBLE

Fantastic service from this company…

Fantastic service from this company after being let down by my usual supplier.

Lucinda Marshall-Day

Stacey was incredible such a kind lady

Stacey was incredible such a kind ladyA star employee Went above and beyond when I ran out of oil

Cat Conroy

Appalled!!

This company has left my neighbour without heating or hot water for weeks. The driver reversed down the lane last Thursday then when another neighbour showed them where the tank was he just got back i...

Adam black

Have been a customer of WP for many years -(10?) and in the last years every order with them is now

Have been a customer of WP for many years -(10?) and in the last years every order with them is now delayed / cancelled by them at short notice. This latest order was booked for Thursday, then move...

Ollie Anderson

Good Service with honest pricing.

Good service, honest pricing. Coms could be improved. Very polite driver.

Cosmo Adams

We are a care home provider with an oil…

We are a care home provider with an oil supply contract with WP Group with telemetry yet again we have run out of oil. The companies website says they cab supply in an emergency but do not provide any...

Celia Cooper

Generally the service is fine but I do…

Generally the service is fine but I do have to ring to get a price, despite being a customer of over 30 years. I have a monitor to transmit the oil level but sometimes it gets a bit closer to need tha...

Lavender S.

Sales man Dave very professional the…

Sales man Dave very professional the drivers very professional i recommended WP Group

RK

WP Group have always offered a great…

WP Group have always offered a great reliable service to our business. Would highly recommend and have done in the past.The contacts we have are very helpful from start to finish.

_Pixelplayer_85

Recognizing the Challenges of Customer Satisfaction!

As a business owner, I know how challenging it can be to satisfy everyone! However, this service truly stands out in customer care! Absolutely amazing 👏 👌 I won't look at other options and highly re...

Fletcher Sanders

Excellent Company with Quick Service!

Excellent company, always providing a fast and hassle-free service.

Freddy Cooper

Five Stars All the Way. Amazing Service!

I can't recommend these incredible individuals enough. I was in a tough spot, and without hesitation, they went above and beyond to assist me and resolve my issues. Truly genuine, helpful, and kind pe...

Herschel Howard

Outstanding Customer Service and Delivery!

Outstanding customer service, the delivery driver was excellent and went the extra mile to deliver our fuel despite the overhanging plants.

Darvin M.

Sure

Sure, please provide the review you want me to rephrase, and I'll create a new version for you.

Nehemiah W.

Exceptional Service!

As a business owner myself, I recognize the challenges of pleasing everyone! However, this company truly excels in customer care! Absolutely fantastic 👏 👌 I won't go anywhere else and wholeheartedly...

Jerzy

Today at MFG Whirlwind Service Station (Coventry Road, Birmingham) I encountered a dangerous and una

Today at MFG Whirlwind Service Station (Coventry Road, Birmingham) I encountered a dangerous and unacceptable situation. After picking up the pump, it showed a red warning light and over £5 already on...

Jean Cook

Extremely Disappointing Experience with the Service

I had a very disappointing experience with the service. They take a £100 pre-authorization for fuel or EV charging, even when the actual charge is significantly lower (like £40–£45). This amount is ta...

Kirk Scott

Disappointing Experience at the Fuel Station

I visited the fuel station this afternoon, and there was an issue with one of the pumps charging double, which caused a significant queue. The staff did not address this problem, and it continued to o...

Damon Morris

One star

One starAvoid this site – car wash scam & predatory parking finesI paid for a car wash at this BP/MFG Sutton site, only to find the car wash was broken. When I returned days later to use what I’d alre...

Felix W.

Milk sold on expiry date

I bought milk yesterday that I didn't realise would be out of date by today, and not tasting good. I took it back: the assistant made a great fuss of checking the receipt, and then said he couldn't re...

RL

This company are a joke

This company are a joke, their jet washes charge you but don’t work. They ‘investigated’ and would not give me a refund as they said the machine was not faulty (it was, it stopped working half way thr...

Hale Cook

Close to the local depot, we faced significant delays

Living just a short distance from the local depot in the Scottish Highlands, we initially observed a large stock of firewood pallets. We ordered over the phone, anticipating delivery within 5 business...

TT

Avoid this coal provider

I ordered coal from this service on 13/09/18. Money was taken from my account the next day. A month later and after several calls, I still had not received my coal. The complaints department did not r...

KentFisto

Subpar service and long delivery times

Subpar service and excessively long delivery times; I would recommend avoiding this service.

Willow

Disappointing experience overall

We live a short distance from the local depot in the Scottish Highlands and saw bulk pallets of firewood available. We placed an order by phone with a promise of five working days for delivery; after...

Teddy Baker

Great experience with coal purchase

I purchased brazier coal and had a fantastic experience with the customer service team. They were very helpful.

Persis Johnson

More than half of my orders not delivered

So far, over 50% of my orders have not been delivered as promised. One delivery was expedited after I contacted the customer team, but the last representative I spoke to was completely uninterested an...

CP49

A good experience.

Our experience was good, Saul looked after us very well. Our new cards were sent out and change of tariff arranged extremely smoothly, no problems. I would recommend The Fuel Store.

Katrina Kelly

Naomi is a fantastic customer manager

Naomi is a fantastic customer manager. Nothing has been too much trouble and she has gone above and beyond to help our company with our fuel solutions.

Christabel Coleman

Highly recomended

Competitive prices and really helpful and friendly staff

AdB_TTR

Great company to work with

Great company to work with, staff amazing, always helpful and polite, well done keep up the good work

Chad H.

Excellent service very helpful

Excellent service very helpful

Manuel

I had a fantastic experience with The…

I had a fantastic experience with The Fuel Store. Naomi was excellent from the start and continues to check in to check everything is ok with our account. She was professional, friendly, and went abov...

Thomas

I've got to say Your NRG were excellent re our delivery today, as they always have been. From the mo

I've got to say Your NRG were excellent re our delivery today, as they always have been. From the most competitive price, to our order coming just a day after the order, to the delivery driver, everyt...

Cheeze Toasty

These chancers keep pestering my 14 yr old child as the homeowner and money off discounts to buy oil

These chancers keep pestering my 14 yr old child as the homeowner and money off discounts to buy oil from them! Never heard of this company in my life, they must be buying peoples information data whi...

Leah Scott-paul

Wouldnt bother ordering from this company, got a text with a delivery date, that came and went with

Wouldnt bother ordering from this company, got a text with a delivery date, that came and went with no delivery, then got a text a week later saying it was going to be delivered on the 9th of February...

Alisha Wright

Awful, failed to deliver by date given and spent the whole week calling and calling to find out when

Awful, failed to deliver by date given and spent the whole week calling and calling to find out when they were coming to deliver, ran out of heating oil so had no heating at all and it didn't make a d...

AT56

Delivery Issues and Poor Communication

I placed an order for oil on January 4th, expecting it to arrive today, but it still hasn't come. I received an email on the 15th saying it would be delivered the next day, but that didn't happen. The...

NightHawkHD

Issues with delivery communication

I received very little notice about the delivery date. The driver did not ring the doorbell to inform me of his arrival. The delivery note was carelessly placed on the floor in the porch—why not put i...

R J

Poor. Booked a couple of weeks ago. Missed slot. Then rearranged with litlte apology. Missed again..

Poor. Booked a couple of weeks ago. Missed slot. Then rearranged with litlte apology. Missed again... then phones to say price of oil was doubling due to ongoing issues in middle east..order canceled...

Gary Smith

I sent review through then on trust pilot getting standard AI reply please email them back with acc

I sent review through then on trust pilot getting standard AI reply please email them back with account no etc which I did as yet still no reply did try to call them again 3/4 times as thought give N...

Gary Smith

Yet again terrible customer service nobody answers phones then when you eventually place order very

Yet again terrible customer service nobody answers phones then when you eventually place order very rarely arrives on arranged days just really would not recommend this company shame really as have be...

miriam112

Frustrating Experience with Delivery Promises

This is an update to my previous review. Unfortunately, despite two additional email and phone assurances for fuel delivery, the 13th (14th was completely ignored) and this morning, there was still no...

Bubby

Disappointing Experience - Poor Communication

My experience was disappointing due to a lack of communication. I was promised callbacks several times, but neither the company nor the service followed through. The oil delivery was delayed by SIX da...

Curtis Patterson

Disorganised sales office, poor customer service.

We have not bought heating oil from Bassett Fuels (now part of NWF Fuels Ltd.) for a few years, so thought we would give them another try. Big mistake. They were responsible for multiple failings all...

Craig Leesley

Ordered a ton of the superheat coal, the price was the cheapest I could find online. I ordered on Th

Ordered a ton of the superheat coal, the price was the cheapest I could find online. I ordered on Thursday and was delivered the following Monday. The coal is fantastic, burns really well and has a sm...

Andy Procter

Exellent service as I,ve had before

Exellent service as I,ve had before, definitely recommend anyone wanting smokeless fuel, Great quality and good prices too 👍

Simon Hudson

Good service.

Received phone call day before from transport company. Montgomery turn up and driver couldn't be more helpful, dropped ton pallet of goal right inside garage.

Deirdre Byrne

Excellent service.arrived in 2 days

Angela Holmes

Good price and service

Good price and service

customer

The delivery of coal arrived 4 days…

The delivery of coal arrived 4 days early. Many thanks for the fast delivery.

BotsWallahJr62

Dreadful service

This company is either inept or untrustworthy – take your pick. Ordered 1000 Lt on December 16th for delivery on 24th. Never arrived and no communications until I chased on January 2nd. I then continu...

Marissa Ross

Avoid, unreliable and rude.

Unreliable and poor communicators. Ordered fuel was not delivered as promised, had to call and chase up. They could not advise when the delivery could be made and were unconcerned that I could run out...

Tommy Reed

Truly appalling lack of care

I ordered 1200 litres of fuel on Friday 29th January. I paid extra for 3-day delivery so my oil was due to arrive “on or before” Wednesday 3rd February.It didn’t arrive in time but I was given no call...

Murray B.

Applied for a job here and was asked to…

Applied for a job here and was asked to attend last Tuesday at 6pm the day before this was changed to Thursday again at 6pm. I travelled to the where the interview was to be conducted only to find out...

Cyrus Anderson

its a shame they dont deliver heating…

its a shame they dont deliver heating oil like they deliver excuses. avoid

Astrid

Shockingly unreliable

I ordered heating oil on 25 Sept 2021 to be delivered on or before 11 Oct 2021, needless to say it did not happen and there was no call to explain why. On 12 Oct 2021 I phoned them to be told it would...

Emmett Gallagher

When ordering any fuel generally speed of delivery is key. The team in Boyle have three things going

When ordering any fuel generally speed of delivery is key. The team in Boyle have three things going for them. 1)Customer comms is 100% with updates and calls from them and the courier. 2) Delivery ti...

Jim Cooper

Luke is really nice he is always very…

Luke is really nice he is always very chatty and helpful. Thanks

Pearl Rogers

Got an order from Boyle’s Solid Fuels…

Got an order from Boyle’s Solid Fuels and the wood was well dried and gave a fab flame. Will make more orders in the future!

Alvin Bell

Hi, Boyles Fuel, passing the positive Karma on

Hi, letting everyone interested know, Boyles fuel Oak, Ash and Birch logs sold in there crates, are definitely the best value and quality in Ireland, Prices they offer are also matched by there friend...

Precious Reed

Great price for really good quality…

Great price for really good quality kindling - thanks very much!

Trent S.

Prompt delivery service

Order was delivered promptly and the timber was excellent for burning in my stove and it was very dryI will certainly be using the service again.

Philip Knight

I had a problem which I managed to resolve, but I did reach out for help with Radius/Velocity and th

I had a problem which I managed to resolve, but I did reach out for help with Radius/Velocity and their response was excellent. Had I needed them they sent a link through to rectify the problem even q...

AAP Taxis

Just started using Radius fuel cards for our new EV fleet and the transition has been seamless. The

Just started using Radius fuel cards for our new EV fleet and the transition has been seamless. The Velocity portal makes tracking kilowatt-hours just as easy as tracking litres, which has been a life...

Alec borley

Liam replied first thing in the morning and was really informative and helpful and I decided to phon

Liam replied first thing in the morning and was really informative and helpful and I decided to phone in as i thought it would be easier and Liam was very clear and easy to talk to and understand 👍🏻...

Nikita Mitchell

Radius is a great company and really impressed with the trackers we ordered. Very easy to use! Than

Radius is a great company and really impressed with the trackers we ordered. Very easy to use! Thank you to Leah and Jacob for all your help!!

Declan Geraghty

I spoke on the phone with a guy by the name of Toby. He had been persistently calling me on the phon

I spoke on the phone with a guy by the name of Toby. He had been persistently calling me on the phone and I kept getting him to call me back as I had been very busy. Fair play to him, he was so polite...

Chris Cowen

Please be wary when signing up with this company. I was given incorrect advice regarding a tracker.

Please be wary when signing up with this company. I was given incorrect advice regarding a tracker. If I had been given the correct advice I would never have signed up with them. Cancelling was a nigh...

Miguel Angel Pizarro

misleading advertising. I purchased Neem seed oil, but upon receiving the product, I discovered it

misleading advertising. I purchased Neem seed oil, but upon receiving the product, I discovered it is mixed with sunflower oil. Furthermore, the label does not indicate the mixing ratio. On their web...

Ashley Thoms

The secret a radiant complexion

I have sensitive skin, but this serul is perfectly tolerated.

Fatima Ahmed

Provence notes evoke my vacation

Provence notes evoke my vacation. I appreciated the real time order tracking push notifications.

Bunnys Jumps

I got an oli that is not what I…

I got an oli that is not what I ordered.Pepermuntolie without smell.I was planning to buy a lot if this one was good but I guess the story ends here.To send it back it is to a country that is not here...

1809

SCAM COMPANY

DO NOT BE FOOLED BY POSITIVE REVIEWS. SCAM COMPANYI bought some black seed oil and the shipping was very expensive- then I had to pay duties (which was never disclosed when purchasing) then the packag...

Constantino

Scam company

Scam company. They sent me 1L of sunflower oil for 40bucks, when in reality I ordered Copaiba oil. Horrible experience. No refund until now. Avoid it at all costs!

Devon

Consistently excellent service for my boiler

For many years, the technician has been maintaining my boiler, and it has consistently been a wonderful experience. His professionalism, polite attitude, and friendly approach make every interaction e...

Flayerklix

Fantastic value

Fantastic value. Reliable service. I wouldn't use anyone else.

Taloce117

Excellent service and price

Excellent service and price, would highly recommend!

JC

Efficient and timely

We always get a timely reminder from Craggs to check our tank before busy times. This time we were quoted a fairly good price, oil delivered on time as alerted by text, and the guy called at the door...

Edmund Reed

Fast delivery and went above and beyond

Came to the rescue with a next day delivery, when we moved into our house as it had been left nearly empty by the previous occupants.Also checked our tank for us and confirmed we have got a leak that...

Sophia B.

Amazing customer service again from AJ

Amazing customer service again from AJ. We ran out of oil unexpectedly due to a faulty gauge and AJ went above and beyond to organise a same day delivery for us despite it being the Christmas/NY holid...

Simiabraz57

The service started well

The service started well, I have been using it for several months without issue. And spending almost a 1000£ jn a week Using the correct petrol stations resulted in me saving approx 8-10p a litre........

Madison Morris

Scandalous profitiering

Scandalous profitiering. Avoid these crooks like the plague! We spend over £30K a year with this company and have used their service for years. Only recently, we discovered that we are being charged 3...

zelwen97448

Not even worth 1 star!

I opened a fuel card with this company many months ago and have had nothing but headaches with them! Firstly, I was misinformed and misold on the product and was not informed of additional charges. Re...

Pamela Wright

Honestly worst company experience

Honestly, this company is the worst I’ve ever encountered in the UK.It must be run by a group of professional con artists.I signed up with the intention of saving 20% on fuel pump prices after using t...

Cosmo Patterson

rip off company, untrustworthy.

rip off company, given a price by email from my account manager, a good bit cheaper than my other cards. then the invoice comes and ive been charged their normal rate, 5p more than what he told...

Mitch Reed

Very untrustworthy company again the…

Very untrustworthy company again the fuel is not cheaper like they sell to you over the phone they then push lots of other devices onto you sell you the dream and even though invoice paid over a month...