thinkorswim.com

1.1
1.1 Based on 21 reviews

thinkorswim supports traders through innovative trading platforms....

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1.1

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5

21 Reviews

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1 Star
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Bill
A frustrating experience

We refer to it as Think and Sink. Although it provides solid option analysis and data exchange with a spreadsheet, if you dislike excessive clicking for basic tasks and an extremely confusing interface, this is not for you. There are dedicated fans, but for those seeking efficiency, it's a nightmare for managing a portfolio.

1
Date of experience: Dec 26, 2025
Jenny Clark
We call it Think and Sink.

We refer to it as Think and Sink. While it provides decent option analysis and data exchange with a spreadsheet, if you’re not fond of countless clicks for simple tasks and a very confusing interface, this won't suit you. Some may be devoted users, but for those looking to accomplish tasks efficiently, it's a disaster for portfolio management.

1
Date of experience: Dec 01, 2025
Ricky L.
Appreciate the service throughout...

I appreciate the service throughout the process. They never made unrealistic promises. Receiving almost half a million back was well worth the wait.

1
Date of experience: Nov 07, 2025
Cordelia Fisher
I was close to losing everything…

I was on the verge of losing everything when a certain service saved me. I am thrilled to have all of my funds returned.

1
Date of experience: Sep 03, 2025
Leanne Wright
Completely ineffective

I had been with the service for years. It NEVER functioned properly. The 'On Demand' feature has been malfunctioning for over four years. Every Friday at market close, it says 'System under maintenance' and remains that way until Monday. I have been locked out of my account three times without any warning, even during open trades! It allowed me to deposit funds but then said 'withdrawal unavailable'. They take my money but don’t return it. I finally closed my account. Thank goodness! It’s a complete joke. Trying the service right now? It probably won't work. I bet it’s under maintenance as usual. If you call to complain, you will see they really just don't care. It’s clear this platform is a leftover from a previous company, and the current owners have no interest in maintaining it.

1
Date of experience: Aug 30, 2025
TheTueur9279
Extremely confusing for beginners…

Extremely confusing and non-intuitive for a beginner...I've tried repeatedly but still don’t understand it. Thankfully, I'm only doing simulated trading; otherwise, I would have lost money on mistakes using this service for real trades...

1
Date of experience: Aug 14, 2025
Sammy
Deposits and withdrawals issues

Between April and June 2025, deposits totaled €29,130; however, a payout requested on June 30 triggered an AML/SAR flag, resulting in a looping third-party KYC, and a €980 wallet rebind, leaving access read-only. With a certain service, the ledger was reconstructed completely, and a date-stamped evidence pack was issued; confirmation arrived in six days, and €29,130 was credited on July 6, 2025 — clear communication, precise documentation, and straightforward resolution.

1
Date of experience: Jul 26, 2025
Billy Turner
This is unacceptable

This is unacceptable. The previous program was really good. I won’t be using this service much longer.

1
Date of experience: Jul 23, 2025
Noam Turner
Disappointing experience

The service is disappointing. Whenever there’s a glitch in their system leading to financial loss, they find a way to blame the user. I lost $3,600 today due to their system, and they refused to assist. This isn't the first instance, and they should face consequences.

1
Date of experience: Jul 16, 2025
Ramonlycombos
Very satisfied with the resolution

I’m very satisfied with how my issue was handled. From the moment I reached out, I felt supported and respected. Their responses were prompt, friendly, and informative. The refund process was smooth and transparent from start to finish. Overall, a great experience — definitely a trustworthy service!

1
Date of experience: Jul 14, 2025

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