Review Time
I ordered chocolates during a Black Friday sale with a discount and a sign-up code for free shipping. I realized after my purchase that the discount wasn’t applied. In a hurry due to limited stock, I contacted customer support, and a representative named Chelsea offered to refund the difference. So far, the service has been excellent (waiting on chocolates and refund)!
I have been enjoying these chocolates for over 30 years. The treats are delightful, with great deals available; I received 15% off and free shipping for a special promotion. The customer service was outstanding, and I appreciate the help I received when my free delivery didn't process. Delivery is generally swift, though my last order took a bit longer, but it was worth it. I miss having the physical stores around.
I faced issues with my order being cancelled and contacted customer service multiple times. On my fourth call, I spoke with a pleasant representative named Chelsea who resolved the issue and confirmed my order was sent out. She was very professional and a pleasure to work with, truly an asset to the team.
I ordered some chocolates for a birthday during a sale but noticed the discount wasn’t applied after checkout. I contacted customer care, and the representative assured me she could refund the difference. Great service so far (still waiting on the chocolates and refund)!
I really enjoy the chocolate-covered toffee, but it's often out of stock online. After receiving a discount code that expired before the toffee was available, I contacted customer service. A lovely representative named Chelsea not only informed me when it would be back in stock but also ensured I received my original discount. Her personal service was top-notch, and my order was placed easily. Thank you!
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For over a century, Thorntons has specialised in crafting high quality chocolate, sweets, toffee, fudge and other confectionery. Our rich heritage has seen us constantly create and improve new and favourite recipes to enhance your chocolate experience.
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