Review Time
After 14 months the main zipper started separating from the bag making it impossible to open or close the bag. I paid $250 USA and expected this bag to last fir many years. I contacted the company. They wanted me to ship it back over seas at my cost and said it might be 6 months to repair! I asked for a replacement as it was clearly a failure of materials / workmanship. They apologized but offered no alternative other than $100 off if I purchased another bag. Why would I want spend more money with a company that won't replace a premium product. These days when you spend $250 on a premium product if it fails because of materials/ workmanship they should replace it immediately. Will never buy another product from them.
I received my clutch bag the item was faulty missing the strap holder took days to get in contact with them when finally did returned bag to sydney office no responce from them or received another new bag.
I loved the bag when I received it. However after having it for 13 months I noticed it was coming a part on the strap. I contacted Time Resistance for a warranty claim. I had to follow up twice to get a response. The response was "a gift card for $50 USD for this issue, or repair at our headquarters, with a longer turnaround of up to 6 months." Since the repair was relatively small, but if left in repaired could become larger, I replied I would see if I could find a local leather repair shop and get back with them. I found a shop and said I would take the $50 gift card. I naively assume it would be something like a Visa gift card. It was a card for a future purchase at Time Resistance. So I got what amounts to a 30% discount to purchase another potentially defective handbag.
I bought a Bobobark bag from Laflore due to the same opening however this bag oh my god, for an extra £100 this is top tier on quality. Consumes reluctant to buy this product due to it being less well known, you won't be disappointed! The quality and craftsmanship of this product is insane and is a much higher quality compared to most bag's from other fashions houses. This is not a fake review btw, I will certainly be buying from this company again as they have really nice colours as well which I couldn't decide between.
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Time Resistance bags are not just mere accessories but rather a canvas where their unique story of experiences, achievements, and adventures becomes embodied. Every Time Resistance leather bag is destined to tell a unique and magnificent story of the life of its owner. They are thoughtfully designed and crafted to serve that purpose and to get better with age. They are like friends that accompany you on your journey through life, like wine that gets better with age, like you who are unique and magnificent in your own way. We want to provide you with the possibility, the inspiration, and the urge to follow that example and carry a bag that will become a part of your own design, a representation of your life and your unique story.See more
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