Review Time
Disappointing. I passed the initial assessment, but the staff were unresponsive to my emails, even though they sent persistent automated messages. Eventually, I managed to speak with someone who informed me that the property I was interested in was beyond my budget, but they failed to provide any specific figures or a clear explanation. It was simply stated, "I’m afraid with the rent and the bills on the budget planner this would not leave enough surplus income each month." I find it difficult to comprehend how I passed the initial assessment in the first place. I wouldn't be writing this review if the representative had taken the time to demonstrate why it was unaffordable. Additionally, the document upload form they use is incredibly frustrating. It displays the text one letter at a time and doesn't allow you to skip to the end.
Extremely frustrating. I passed the initial assessment, but the staff ignored my emails despite sending persistent automated messages. When I finally spoke to someone, they informed me that the house I was interested in was unaffordable without providing any concrete figures or explanations. Just vague comments about my budget not allowing enough surplus income. I find it hard to believe I passed the initial assessment under these circumstances. This review wouldn’t be necessary if I had just been shown how it was unaffordable. The document upload form is incredibly annoying, displaying text letter-by-letter with no option to skip ahead.
I cannot recommend the service highly enough! From beginning to end, the entire mortgage process was handled with remarkable efficiency and professionalism, making it a completely stress-free experience. Much of this success is attributed to the fantastic team, particularly my Mortgage Manager and the representative handling my application. The manager was outstanding, ensuring everything was organized and that I understood each step. The representative’s work was exceptional, managing all the complexities of the mortgage process smoothly and rapidly. I was genuinely impressed by how quickly we moved through the stages. They were proactive, responsive, and always prioritized my needs. If you’re seeking a mortgage team that delivers excellent service and minimizes stress, look no further. I am absolutely thrilled with the outcome!
I wanted to secure a loan for a house with my partner; we have our own broker and submitted all the necessary paperwork, yet the bank seems reluctant to proceed. If certain documents aren’t provided, the system bombards you with emails and tries to pressure you, but once everything is submitted, there’s complete silence. The lack of communication is frustrating, and the agency mediating the purchase has even called us, unsure if we still want the house. I strongly advise against using this service.
I want to extend my heartfelt gratitude to my Mortgage Advisor, who was incredibly helpful throughout the mortgage process. They were attentive, detailed in their explanations, and always available when I reached out. As a first-time buyer, I felt well-supported and informed during the entire process, especially when a final push was needed. I would highly recommend their services!
Extremely poor service. I am in the process of buying a shared ownership property and had to go through their affordability checks. It took them ten days just to sign the affordability letter, despite my prompt document submissions. The coordinator was slow to respond, and the entire process was chaotic and frustrating, with constant requests for the same documents. After this experience, I would never trust them with my mortgage.
My Mortgage Advisor has been nothing short of fantastic throughout the entire mortgage journey. From the start, she was patient, informative, and genuinely supportive, even during complicated moments. She took the time to understand my situation and worked diligently to find solutions. Always available to answer questions, she provided clear explanations and kept me updated every step of the way. It felt personal, which made a significant difference. Thanks to her, I felt confident during what could have been a stressful process. If you want someone who truly cares and knows their stuff, look no further. I can’t recommend her enough.
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