biglots.com

1.7
1.7 Based on 220 reviews

Shop Big Lots stores for smart deals on a great selection of brand name toys, furniture, mattresses, watches, and more, all at low closeout prices....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.7

/
5

220 Reviews

5 Star
12%
4 Star
1%
3 Star
4%
2 Star
9%
1 Star
74%

All Reviews

Filter Reviews

Review Time

Demaria Wright
I brought a kitchen table set brand new and one of the stores that closed when I was trying to purch

I brought a kitchen table set brand new and one of the stores that closed when I was trying to purchase some screws to be able to put it together because it did not come with the screws, they told it it's supposed to came with the screws but they didn't have it in there. So when I asked about this, we don't have nothing to do with the old big Lots We just have a different, we just got their name. So they're not honoring anything that has to do with the old big lot. I\n Can't even put together my kitchen table set. Because they refuse to even sell me screws. To it, they say they have nothing to do with it. So I advise anybody if you get any merchandise from a big Lots, be very careful and they're not honoring none of their stuff in regarding to any store you purchase from the old big lot, so I can't deal with people like that. They're not honorable. Just just giving you the answer, be aware of big lotsfurniture BI.\ the man.\n Ager stated that they get that furniture from overseas. So imagine probably from China somewhere, you know how they do they get it for cheap and sell it to us for more money. My advice is, people need to start looking at what China got. And how much it costs to get it from them, because apparently that's all you buying stuff from China have a good shopping day better than mines. Peace out

1
Date of experience: Feb 26, 2026
Demaria Wright
I brought a kitchen table set brand new…

I brought a kitchen table set brand new and one of the stores that closed when I was trying to purchase some screws to be able to put it together because it did not come with the screws, they told it it's supposed to came with the screws but they didn't have it in there. So when I asked about this, we don't have nothing to do with the old big Lots We just have a different, we just got their name. So they're not honoring anything that has to do with the old big lot. I\n Can't even put together my kitchen table set. Because they refuse to even sell me screws. To it, they say they have nothing to do with it. So I advise anybody if you get any merchandise from a big Lots, be very careful and they're not honoring none of their stuff in regarding to any store you purchase from the old big lot, so I can't deal with people like that. They're not honorable. Just just giving you the answer, be aware of big lotsfurniture BI.\ the man.\n Ager stated that they get that furniture from overseas. So imagine probably from China somewhere, you know how they do they get it for cheap and sell it to us for more money. My advice is, people need to start looking at what China got. And how much it costs to get it from them, because apparently that's all you buying stuff from China have a good shopping day better than mines. Peace out

1
Date of experience: Feb 26, 2026
CAVEMAN CAL
No banking here

I wish they had banking services for me to pay my bills but the store seems nice enough.

3
Date of experience: Jan 12, 2026
Brittany M
Wonderful team in Furniture!!!

LOVE BL! I am not too sure what the commotion is about in the review section here, but the Big Lots on 3718 Battleground Ave in GSO is amazing! The store is so clean and well kept inside and out. I am so glad they reopened and also got their furniture section back in stock. That was always my favorite section in BL. I have furnished an apartment in Maryland and now a new home in NC with them. Progressive Leasing makes it easy to be approved for buy now and pay over time. They also have wonderful deals; I got an all season Christmas Tree for 60% off! Less than $40! Now on to the wonderful workers there - Casey in furniture, Ms. Crystal, Ms. Cat at the from and sweet Bella, and Mr. Easley are the Dream Team! The operation hours work for my schedule and they were so so so helpful with my furniture pick up. They are all funny, personable, knowledgeable about everything in the store and just flat out easy to talk to. I had a lovely WEEK worth of shopping with these guys and gals and I just would like to send my deepest appreciation out to them all! I recommend all of my friends to always go shop there for their home goods and more! - Signed Brittany

5
Date of experience: Jan 08, 2026
Donna Stoddard
DISSAPPOINTED!! ROBBERS!! PLEASE READ FINE PRINT!

DISAPPOINTED!!My promotional period ended n 2 weeks later tacked on all interest on very small balance.And now charging interst on that again.Robbers!! I will never do business with them again!I had been a very loyal customer never being late,always paying xtra.DONE!!PLEASE READ FINE PRINT!!

1
Date of experience: Oct 19, 2025
Gail won several times
To close together!

They close to remodel and when they open back up the place is so cramped together you can barely move. Constantly knocking things off rack for being to close. It was fine the way it was. Just a waste of money ! Just saying !

2
Date of experience: Sep 27, 2025
ES92
I order occur model kit from the site…

I order occur model kit from the site never got anything. the Chinese tracking# stated it was in my mailbox NONONO WRONG. i calledUSPS ask about my packages. need USPS tracking # without they can not help. i ask big lots in Australia , basically NO HELP . it states on Chinese tracking deceived Tony mailbox. But used PAYPAL and i explained NO PROBLEM no get you will get refund. so if you like playing games them try buy but count on your items. Steven levesseur

1
Date of experience: Jun 06, 2025
Tallulah Powell
They are scammers.

Got scammed out of my money. Went to the site uploaded my order number and proof that I made this purchase and I have proof in my bank statements that they took my money. Gave me a fake order number that can't be traced they can't find it so yes this pathetic company took my money but that's okay. I just had to be honest obviously these losers needed more money than I do. Terrible terrible company.

1
Date of experience: May 30, 2025
Carlie
The old big lots was great compared to…

The old big lots was great compared to the new big lots. They basically carry none of the same stuff and not the same lines at all. Everything just got lower quality. This is not new and improved. Won't be back.After reading other people's experiences I thought I should add one more thing about the Big Lots in Lapeer, Michigan. When shopping there last Fall I found $38 on the floor and turned it in to a long time employee, a very slim woman, who was working the check out. She quickly took the money and put it in her pocket and did not say one word about it and immediately started talking about her son liking Ovaltine. I expected her to take my name and number if no one claimed it but it was as if I had never turned in any money to her. I knew at that moment if anyone came looking for it they would be told that it hadn't been turned in. I contacted big lots about it and never heard back from them either. I didn't want the money, I wanted the person who lost it to be reunited with it because I'm sure they needed it.

1
Date of experience: May 04, 2025
Landon
big lots scamming

I placed an order with Big Lots Clearance on March 16th...I authorized payment on the same day...Whenever I checked to see the progress, I would receive an update saying it was inspected and awaiting the carrier to pick up the package...then they gave me a tracking number that couldn't be used...I later get an email saying it's on its way...then another alert saying I would receive the package in 2-3 days...then they send an alert saying the package has been delivered...However, I never received anything from Big Lots, no carrier information to check if they did deliver to my home or elsewhere... II finally realized that I may have gotten scammed...I went on to every email address they had listed, and naturally it was in vain because none of the email address were legit...I'm very disturbed by this because I trusted them and really wanted what I ordered at this point I'm just disappointed and somewhat angry that someone would con me into trusting their site and it's not legit...they stole my money...

3
Date of experience: Apr 14, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Shop Big Lots stores for smart deals on a great selection of brand name toys, furniture, mattresses, watches, and more, all at low closeout prices.

  • language https://www.biglots.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More