Name: tomtom.com
Telephone: 000000000
Rating: 1.2

Colette Reed Guest

Beware of subscription issues

Avoid this device due to deceptive subscription practices. I was caught off guard by their automatic subscription, and they neglect communication. This has been an incredibly frustrating experience. You've been warned.

Date of experience: Dec 01, 2025

VyLox51 Guest

3 months ago

Terrible support and communication

This company is dreadful, refusing to engage with customers in person and instead hiding behind automated systems and so-called experts. Their customer service is practically non-existent, and they seem indifferent to issues. If you encounter a problem with a device, you're left to handle it alone. You've been warned to stay away!

Date of experience: Dec 01, 2025

Patsy B. Guest

3 months ago

Avoid this device at all costs

Refrain from purchasing this device; I was misled by their automatic subscription. They ignore inquiries and provide no means of contact. This has been the worst experience I’ve had with any company. You've been warned.

Date of experience: Dec 01, 2025

Ealdwulf Guest

3 months ago

Device malfunction and poor support

The device caused issues from the start, failing to shut down properly and eventually not turning on at all. I've been waiting over a week for a proper response from support regarding a refund, yet I still haven't heard back. My support ticket remains unanswered.

Date of experience: Nov 29, 2025

Patsy Wright Guest

3 months ago

Frustrating website experience

I just wanted to add a device to my account and update it, but I ended up going in circles without finding what I needed. Honestly, this is the most frustrating website I've ever encountered. My advice is to choose a different option.

Date of experience: Nov 27, 2025

Jordie Long Guest

3 months ago

Unreliable device with poor support

I purchased this device at a high price and with active services, yet it becomes unusable with Wi-Fi issues. Despite multiple resets and following procedures, the problems persist. Support acknowledged the software fault but offered no solution or timeline, and my warranty is nearing expiration. Disappointing for a premium product.

Date of experience: Nov 26, 2025

Vince Wilson Guest

3 months ago

Lack of support and assistance

This organization has been the worst I've encountered. I receive no support whatsoever. I depend on their app due to health issues, and it took hours to seek help with no progress. I strongly advise looking elsewhere.

Date of experience: Nov 24, 2025

Wade Parker Guest

3 months ago

Extremely frustrating experience

Using this device was incredibly frustrating. As a first-time user, I struggled to find destinations repeatedly. On several occasions, the directions were inconsistent, leading to confusion. I trust traditional maps far more than this device.

Date of experience: Nov 23, 2025

Thaddeus Lewis Guest

3 months ago

Absence of customer service

Customer service is non-existent. My device malfunctioned over a month ago, and despite numerous emails, I've only received minimal responses. There’s no contact number or direct email for support. I want to escalate my complaint, but I can't find the appropriate contact information.

Date of experience: Nov 21, 2025

DM Guest

3 months ago

Disappointing customer support

I purchased this device hoping for a good experience, but I’ve faced issues downloading maps. Support claimed my device doesn't support certain maps, contradicting what I found online. I requested a refund, but they directed me to add my device to my account, which was already done. I've been unable to connect for hours. Avoid this company; they offer no real assistance.