Review Time
My experience with headphones.com wasn’t great. I pre-ordered the HDB 630, and on the day they were supposed to ship, I checked on the status and messaged them. They told me the headphones would ship that night, but that didn’t happen. I messaged them again the next day, and they said they’d check with the shipping department and get back to me. It wasn’t until I followed up again that I learned they had messed up and sold all the headphones without fulfilling my pre-order. They gave me a $50 gift card, but that doesn’t make it right—I just wanted my headphones.
I bought one of the Listenmore cables when they were first introduced. When I saw that a balanced version was now available, in Green mind you my favorite color, and it was my birthday I could not resist. Headphones.com shipped it next day delivery at no extra cost and it arrived in perfect condition. It does just as the previous cable did and elevated the quality of my headphone's sound.
I was sent the wrong item. I received my shipment today, opened the box to find gaming headphones. My use is for a home recording studio which is why I bought the Sennhisers. Someone internally switched out a cheap pair of headphones that they don't even carry in a box where there were supposed to be new Sennheisers. They have contacted me and indicated they would be sending me the correct headphones. If that in fact happens, I would add another star to this review.
My order of open box Sennheiser HD600 headphones arrived in dreadful condition, but April was able to quickly arrange a replacement, which arrived only a couple days later, in perfect condition. This is a great company with fantastic people working for it. All my purchases have been handled with efficiency, all my questions have been answered fully, and all my interactions with people at the company have been exemplary. I highly recommend Headphones.com!
Headphones.com has always been a great company to work with when searching for high quality audio gear. I’ve always had excellent interactions with their staff and great customer service. Thanks and keep up the great work!
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Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
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