Review Time
The delivery was prompt, and the product seems satisfactory. However, the multitool description was misleading, including a battery reference under "comes with," leading to confusion about whether a battery was included. It was never mentioned as "body only." The support team was not helpful.
The delivery was quick and the product seems acceptable. However, the description of the multitool was misleading, featuring a battery mention under "comes with," which led me to believe it included a battery. It was never indicated as "body only." The customer support team showed little interest.
It feels like a small operation with limited stock. My tool was faulty and they couldn't replace it, but I did receive a refund. That was fine, but they added me to their mailing list without my consent. I have tried to unsubscribe multiple times, but they keep sending emails. I even reached out directly with no success. This shows a poor attitude towards customer service and legal compliance.
They completely refused to fulfill their responsibilities as a retailer regarding an item that failed after 6 weeks. Terrible customer service. I went weeks without any response to my inquiries. If possible, I would give zero stars.
A very frustrating experience. I purchased a tool during the Black Friday weekend, influenced by a promotion for a free battery with a qualifying purchase. There was no end date, just a mention of "while stocks last." After verifying stock, I found the battery was not added at checkout. Communication with the company was circular and they claimed the promotion ended earlier, which was not stated anywhere. After leaving feedback, they eventually agreed to honor the promotion, but it was disappointing that I had to escalate to get a resolution.
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Tools 4 Trade We have been in operation since 2003 and so you can be confident that our staff, website structure and operational procedures are well tested giving a very reliable service.
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